silversurf Posted March 6, 2021 #1 Share Posted March 6, 2021 Had a query this morning which couldn’t wait. I was on hold for one hour fifty five minutes. When they did answer the phone my query it was resolved satisfactorily by a very pleasant cruise consultant. But surely they could employ more people to answer the phones. So many of their people must be on furlough or even have lost their jobs. Link to comment Share on other sites More sharing options...
Denarius Posted March 6, 2021 #2 Share Posted March 6, 2021 I rang a few days ago to book a 2022 cruise and waited between 5 and 10 minutes. I suspect that the latest cancellations have prompted a flurry of calls. Link to comment Share on other sites More sharing options...
nosapphire Posted March 6, 2021 #3 Share Posted March 6, 2021 They did make a lot of people redundant last year, no idea if this was from the cruise dept or not - but I also heard that they did not take any furlough money, everybody was (maybe still is) working from home. I think that most of their operators must be busy calling people booked on the cancelled cruises to go through the options - they take time to answer questions and find out what people want to do, so none of the phone calls are going to be quick ones (especially if each call has to go through any revised itinerary listing all the ports...) 1 Link to comment Share on other sites More sharing options...
Wacktle Posted March 7, 2021 #4 Share Posted March 7, 2021 I had a query about missing documents and contacted Saga via online chat on Friday afternoon. I waited 25 minutes for a response but knew they'd be busy, given the new cancellations. When the agent did respond, my query was answered quickly and efficiently, as usual, and the missing document was in my email Inbox a few minutes later. I prefer the online chat facility because there's a transcript if needed later. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now