whataboutport Posted May 16, 2021 #1 Share Posted May 16, 2021 The bot is not working very well right now. This happened twice. Is it usually pretty intuitive? First time booking with NCL. Link to comment Share on other sites More sharing options...
Rare All-ready2cruise Posted May 16, 2021 #2 Share Posted May 16, 2021 I haven't had any problems with NCL's chat, however, it's very similar to many other company's chat apps. They seem to be very narrow as far as what they can do to assist you. IMO, it's best to call NCL or a Travel Agent if you need assistance. Link to comment Share on other sites More sharing options...
Seany527 Posted May 16, 2021 #3 Share Posted May 16, 2021 Huh? I only have two options when I start a chat. Book a new cruise or existing reservation. When did it change? Link to comment Share on other sites More sharing options...
Rare Andi Land Posted May 16, 2021 #4 Share Posted May 16, 2021 I chatted a few days ago and it was a real person not a bot. I was able to change my stateroom. Link to comment Share on other sites More sharing options...
whataboutport Posted May 16, 2021 Author #5 Share Posted May 16, 2021 8 hours ago, Seany527 said: Huh? I only have two options when I start a chat. Book a new cruise or existing reservation. When did it change? Yes it gave me those two options as well, and when I choose existing reservation, it then asks for my phone number. If I input it without dashes, it says it it doesn't understand me. Then it asks for my reservation number. Seems like it'd be easier to just ask for the reservation number to begin with. I'm going to try again. I have a toddler so it's hard to get on the phone and stay on hold for any length of time. Chat usually is easier for me, when it works. Link to comment Share on other sites More sharing options...
whataboutport Posted May 16, 2021 Author #6 Share Posted May 16, 2021 Tried again and it worked and the start box was much different than last night. Maybe just some maintenance last night. Link to comment Share on other sites More sharing options...
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