Virtual Queue for Guest Services on ship?

[JohnMI]

I am curious if anyone else has used the "Virtual Queue" feature in the HUB App?  The idea is that you don't have to stand in line to get help -- you just "check in" to the virtual queue and then they let you know when it is your time to come down to the desk to chat in person.  You have ten minutes to get there once it is your turn.

 

Today, around 11am, there were maybe 10 people in line, so I thought that I'd try it out and checked in to the virtual queue.  It confirmed that I was checked in and that they'd let me know when it was my turn.

 

It is now 5pm -- so, that was 6 hours ago.  The app still confirms that I am "checked in" for the queue and waiting for my turn...  🙂

 

[DGNewton]

I used the priory line for Platinum / Diamond quest - saw the hub app but thought this was going overboard with no Publix Deli Number sign - what's next....DUH

[JohnMI]

Just as an update...  I've now been in the queue waiting my turn for Guest Services for just under 29 hours.  😁

 

My turn must be coming soon...  Right?   😉

[pe4all]

7 minutes ago, JohnMI said:

Just as an update...  I've now been in the queue waiting my turn for Guest Services for just under 29 hours.  😁

 

My turn must be coming soon...  Right?   😉

 You might be debarking before you get called!

[ontheweb]

23 minutes ago, JohnMI said:

Just as an update...  I've now been in the queue waiting my turn for Guest Services for just under 29 hours.  😁

 

My turn must be coming soon...  Right?   😉

Just another cruise line app that does not work. Why is anyone surprised?

[zzdoug]

Maybe they can help you with the virtual queue at the Guest Services desk.

[bobbismith]

I will not be using that feature. 

 

I paid for FTTF for November.  I will be so sad if it gets canceled.  Bobbi