Cruise Planner error

[Blazza]

I was experiencing the issue 5 hours ago but working now for me in Singapore. 

[bigeck]

5 minutes ago, Blazza said:

I was experiencing the issue 5 hours ago but working now for me in Singapore. 

Working in UK now

[MISSGJ]

Working now for me in the U.K. 👍🏻

[whyrlygig]

I gave up and called.  Was done in a couple of minutes.  

[RumJunkie]

It's Back!
I have been getting the problem this weekend (02/19 and 02/20/22).   3 different browsers on 2 different machines.  Called the Diamond Plus line and got no help, went to supervisor who said they would send an IT request.  They put my orders in over the phone, which is a bit of a pain (besides all the numbers, they couldn't find my shore package until I found a code, and I couldn't check my cruise while they had it locked...  oh my, Royal). 

Edited February 21, 2022 by RumJunkie

[firefly333]

On 8/19/2021 at 7:44 AM, atgood said:

I’m trying purchase the Thrill Waterpark pass in the Cruise Planner.  After I enter all requested information and click on the submit button, I encountered the following message and the payment transaction doesn’t complete.  

“Error 405: Request method 'GET' not supported“

 

Has anyone else encountered this and how did you get it resolved?  I’ve cleared my cache, tried different browsers, tried different devices, tried my DW’s  account, and removed and re-added the item to try again.  I get the same error for all. 

Lol I've had that the whole past week trying to purchase a excursion. Guess I will call next week.

[RumJunkie]

I had to get to a supervisor to ask for a ticket.  The supervisor said they have a "supervisor chat" they can use to see if they are getting other calls.  If a bunch of supervisors have the same problem they can get it escalated.  I expect it fixed tomorrow (I bet they messed it up late Friday, back Tuesday because of Monday Holiday)

 

Honestly Royal... take my money... please?