Cruise document question from first time AmaWaterways cruiser

[NCHPcruiser]

Good to hear, Paul!  Thanks!

[F19810]

On 10/7/2021 at 6:48 PM, NCHPcruiser said:

Spoke with our TA again this afternoon.  She is really trying her best and has an excellent relationship with AMA but even she is at her wits end.   Even had dinner with a VP last weekend.  She has escalated the situation and they are “promising” we will have our documents NEXT TUESDAY!  We leave 10 days later.  AMA has thrown out several reasons,  none of which carry any water with me.    I am so happy we booked our own air.     It sure does diminish the usual excitement before a trip!    My husband is wondering why we didn’t book with Viking or Uniworld both of which have established Egypt trips.  And actually I can’t recall the reason now but it surely wasn’t because AMA was less expensive since the category we wanted wasn’t available and the only thing left was a suite.   And yes, Judy, we are now very concerned how the trip will be!  

 

Stay tuned!  

Based on the reports from others, this will be a fantastic trip.  I guess the only thing that I need to know before the trip are the flight details for Jordan and Egypt and if I have a Visa.  I leave on the 28th so still have a few weeks to go.

Judy

[F19810]

I just received an email from AMA-How can we help?  How about sending me my documents!!!

Judy

[F19810]

Don’t you leave soon for Jordan?  Did you ever get your documents?  I leave 2 weeks from tomorrow and still don’t have anything.

judy

[NCHPcruiser]

Judy, Sadly our son passed away suddenly on Sunday so we will not be making the trip.  (Fortunately we had insurance.)  We emailed our TA on Monday so I don’t know if the documents would have been available as promised or not.  

Have a wonderful trip and I will look forward to  seeing your pics and reading your review.

 

Martha 

[Wings55]

Martha I am so very sorry to hear about your son's passing. I can't begin to imagine how difficult this must be. Please know that your family will be in my thoughts and prayers.

Paul

[Daisi]

@NCHPcruiser my deepest sympathies on the loss of your son, like Wings55, I can't begin to imagine how heartbreaking this would be. You and your families are in my thoughts.

 

[F19810]

Martha, so sorry to hear about your loss.  My thoughts and prayers are with you and your family.

Judy