New policy or misinformed agent

[Kidd]

Hello All!  My parents called to reprice a cruise today and were asked multiple times if they were sure they wanted to reprice because you can only reprice once.  I told them that their agent was probably misinformed as my CVP tells me to keep an eye out for a lower price and to call him immediately each time.  What do the experts here think?  New policy or misinformed agent?

Edited November 9, 2021 by Kidd
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[Ken the cruiser]

You can refare as many times as you think it makes economical sense to do so, but make sure you do it prior to the final payment due date of the cruise in question. I think we refared one Celebrity cruise 4 times a few years ago prior to the pandemic.

 

https://www.celebritycruises.com/company/customer-support/best-price-guarantee

[Ipeeinthepools]

When is their cruise?  I thought Celebrity was allowing passengers to reprice once after final payment for OBC

Edited November 9, 2021 by Ipeeinthepools

[Kidd]

7 minutes ago, Ipeeinthepools said:

When is their cruise?  I thought Celebrity was allowing passengers to reprice once after final payment for OBC

In 2023, so not within final payment.  They must have just gotten a newer agent.

[Cruising Princess]

Agree…you can reprice multiple times prior to final payment. I have done so numerous times!

 

[LGW59]

20 minutes ago, Kidd said:

In 2023, so not within final payment.  They must have just gotten a newer agent.

I think misinformed agent, and as the cruise is not until 2023...it will work itself out

[sasset]

They should be sure they tell the agent no changes other than to reprice their current reservation as is. A few years ago I called for a reprice and in the process the agent changed us to a no refund deposit. It took a bit of work to get it fixed.