What We Found Travelling Posted December 16, 2021 #1 Share Posted December 16, 2021 After Royal cancelled my March 2022 Ovation cruise, I requested by phone to have the FCC that was applied to the cancelled March 2022 cruise (FCC was from a cancelled July 2020 cruise) to be applied to my July 2022 cruise. I was told on 3rd September 2021 that the original FCC number which was applied to the cancelled March 2022 cruise CAN NOT be applied to another future cruise. A new FCC number will be issued to replace the original FCC number. I was told this will take anywhere between 45 & 60 days. Well, here we are at 104 days! I phoned Royal today only to be told the issue has been escalated with the FCC team. After 10 minutes on hold, the answer was “it’ll take between another 7 to 14 days to complete the process of issuing new FCC numbers.” I’m certain Royal have no idea what they are doing… just press the bloody button & keep your customers happy! It can’t be such a convoluted process! How likely is it that I’ll get the new FCC numbers between Xmas Day & New Year’s Day? Link to comment Share on other sites More sharing options...
nelblu Posted December 16, 2021 #2 Share Posted December 16, 2021 Next time get a refund. FCCs are a pain in the a_s and with expirations dates, puts pressure on using them. Link to comment Share on other sites More sharing options...
Biker19 Posted December 16, 2021 #3 Share Posted December 16, 2021 6 hours ago, RKHOOKER said: How likely is it that I’ll get the new FCC numbers between Xmas Day & New Year’s Day? Flip a coin for the answer. Call again in a few days. Link to comment Share on other sites More sharing options...
notmyrealnameoremail Posted December 16, 2021 #4 Share Posted December 16, 2021 1 hour ago, Biker19 said: Flip a coin for the answer. Call again in a few days. Personally, I find Zoltar is a better predictor. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now