VIFP Offer no longer showing

[Fang8494]

Our family has cruised with Carnival 6 years in a row prior to pandemic.  We are thinking of cruising again in May.  On Thursday, I had an exclusive VIFP offer associated with my number only.  I was going to make a booking when I realized the email associated with my Carnival account was no longer active (we had switched cable providers last year).  It was after 10 pm so I had to wait until the next day to call Carnival.  They were able to correct and update my email.  I went in to make our booking and while there are other offers, my exclusive offer does not appear.  I had a screen shot of it and it said as long as I booked before 3/31/22?  I called Carnival and the individual said she is no longer seeing it and maybe I used it??  I told her that was impossible because I was unable sign in or even place a hold on the booking because I could not log in.  I think we missed the boat before we even got on, with this offer..... Anyone else ever had this happen and is it fixable? 😞

Edited March 12, 2022 by Fang8494

[shof515]

most likely they merge the two accounts together, the special offer disappear

[80sGal]

See if you still see the same VIFP number.  Every time you create a new account with email address, you get a new number.   I had that issue once either DHs number, and they had to delete the new number and restore the old one.  Maybe that's the problem! 

[sunonfire]

FANG8494

 

How did you find out about the offer from Carnival? Did you receive an email for your offer or did you log in to your account? I had a similar offer over the weekend but it was a 72 hour sale but I didn’t check the expiration date. I only found out when I logged into my Carnival account . Thanks.

[cruisingguy007]

Do you have any other bookings associated with your VIFP number? I had an exclusive fantastic offer that vanished the day after I booked another offer. I was thinking over adding another booking and went back to use the offer and it was no more and never came back. Same thing happened on the Mrs. account. Luckily, that 72 hour deal came like a week later and we were able to book two more great deals. Best advice is to make moves and at least place a cruise on hold if you are considering one and have a deal. Many are capacity controlled and others may have swooped in ahead of you. 

[Fang8494]

I went on Carnival, clicked plan a trip and entered my VIFP number. The exclusive offer I received displayed with other general offers.  I selected our cabins and went to complete bookings.  It was at that time it asked for my email and it would not allow me to book or place a hold since our Email registered with Carnival was tied to a cable provider whom we had  switched with last year and the email was inactive.  As a result, I could not log in to change or even place a temporary hold because the email tied to my account and offer was no longer in use.  It was 10:30 at night and Carnival was closed. After talking to someone at Carnival the next am I was told that the offer was a 48 hour offer which expired the night I saw it even though it said good for bookings before 3/31. I was so bummed.  I continued to check even morning and nothing until Monday am when low and behold the same exclusive offer reappeared.  We booked with our PVP.  She told me that the same offer and code had reappeared for another 48 hours.  My advice is to make sure you can log into Carnival and your profile info is updated in case things have changed since the last time you cruised.  Start looking for offers every day.  Not sure why they come and go but they seem to populate more during the week.   Hope this helps somebody.  Thanks everyone!

Edited March 17, 2022 by Fang8494

[sunonfire]

Thanks for your response. That is how I found my offers also. I was getting emails from Carnival at one point but not recently.

[garycarla]

WARNING TO OTHERS

 

Make sure you have an email that is NOT connected to your phone company or internet provider or neighborhood, etc.   Get an email that will always follow you and not go away.

 

With that said, I have been able to log into my Mothers old cable email for years after she moved and then passed.