Cruise with Confidence?

[harry0]

While sailing on the Odyssey in January my wife tested positive the second to the last day of a 8 day cruise and I tested positive the last day of the cruise(not departure day). Both of us had mild cases. We were told to quarantine for 4 days and Royal would reimburse us for our lodging and meals on shore in Florida-they gave very generous limits-$100 a day each for food and $300 a night for lodging. We were given a choice to make our own plans or have them find us a room-but they encouraged us to find our own lodging, so we did. We stayed in Pompano Springs for the 4 nights and mailed in our receipts for the hotel and the Uber eats, Door dash and the like. Its been 2 months and we received about 25% of the amount we submitted.  The amount we charged was nothing close to the limits they set forth and now getting the reimbursement is like pulling teeth. Has anyone else experienced this? 

[Ourusualbeach]

38 minutes ago, harry0 said:

While sailing on the Odyssey in January my wife tested positive the second to the last day of a 8 day cruise and I tested positive the last day of the cruise(not departure day). Both of us had mild cases. We were told to quarantine for 4 days and Royal would reimburse us for our lodging and meals on shore in Florida-they gave very generous limits-$100 a day each for food and $300 a night for lodging. We were given a choice to make our own plans or have them find us a room-but they encouraged us to find our own lodging, so we did. We stayed in Pompano Springs for the 4 nights and mailed in our receipts for the hotel and the Uber eats, Door dash and the like. Its been 2 months and we received about 25% of the amount we submitted.  The amount we charged was nothing close to the limits they set forth and now getting the reimbursement is like pulling teeth. Has anyone else experienced this? 

Was the reimbursment for the receipts you submitted or was that a prorated portion of your cruise fare that you are also entitled to.

[harry0]

No we got the prorated cost of the cruise returned 

I actually thought the way Royal handled everything was great up to now.

[harry0]

I wanted to update my experience with getting reimbursed for quarantining from February. After submitting all my receipts and many attempts to get reimbursed we were paid $400 out of $1400(rounded numbers). We stayed well below their spending limits and Royal is being very difficult. Has anyone else had this happen?

[harry0]

UPDATE 😀

I wanted to let you guys know-Royal made good and reimbursed us all we spent during our quarantine.

Alls well that ends well. Thank you Tamika from Executive office