walnut99 Posted May 9, 2022 #1 Share Posted May 9, 2022 Hi, I am having trouble with the HAL Accounting Department over the return of a prepaid hotel service charge on a cruise they canceled so that the ship could be used to house Ukrainian refugees. HAL is claiming they returned it as part of the refund of the cruise fare. My math indicates this is not the case, the hotel service charge is still owed. It was paid separately on-line by me. All the other prepaid charges, such as specialty dinners and HAL tours that I paid were returned individually to my credit card. They are unwilling to review the figures with me. I would like to forward all the pertinent information to the Office of the President for further review. Would someone provide me with the email address for the President's office. Thank you. John Link to comment Share on other sites More sharing options...
1ANGELCAT Posted May 9, 2022 #2 Share Posted May 9, 2022 (edited) officeofthepresident@hollandamerica.com Edited May 9, 2022 by 1ANGELCAT 1 Link to comment Share on other sites More sharing options...
walnut99 Posted May 9, 2022 Author #3 Share Posted May 9, 2022 Thank you for the information. 1 Link to comment Share on other sites More sharing options...
walnut99 Posted May 10, 2022 Author #4 Share Posted May 10, 2022 Hi, the above email address bounced back. Is it the correct address? John Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted May 10, 2022 #5 Share Posted May 10, 2022 That email address looked wrong to me. I can't confirm it but I believe it should be: office_of_the_president@hollandamerica.com Link to comment Share on other sites More sharing options...
walnut99 Posted May 10, 2022 Author #6 Share Posted May 10, 2022 Thanks I will try that version Link to comment Share on other sites More sharing options...
Petunia1950 Posted May 10, 2022 #7 Share Posted May 10, 2022 Try this: Gus Antorcha, President, Holland America Line, Inc.: gantorcha@carnival.com Link to comment Share on other sites More sharing options...
walnut99 Posted May 10, 2022 Author #8 Share Posted May 10, 2022 Thanks Link to comment Share on other sites More sharing options...
Red Haired Lady Posted May 11, 2022 #9 Share Posted May 11, 2022 5 hours ago, Petunia1950 said: Try this: Gus Antorcha, President, Holland America Line, Inc.: gantorcha@carnival.com This one works. Thanks! 1 Link to comment Share on other sites More sharing options...
walnut99 Posted May 11, 2022 Author #10 Share Posted May 11, 2022 I will give it a try. Thank all of you for the information. Link to comment Share on other sites More sharing options...
five. Posted May 11, 2022 #11 Share Posted May 11, 2022 Please update this thread with the results after the review. Link to comment Share on other sites More sharing options...
Rare GeorgeCharlie Posted May 11, 2022 #12 Share Posted May 11, 2022 You could also try the following contacts: Primary ContactMichael SmithSenior Vice President Guest Experience450 Third Avenue WestSeattle, WA 98119(206) 281-3535msmith@hollandamerica.com Or if you want the chief honcho of everything: Chief ExecutiveJan SwartzGroup President, Princess Cruises, Holland America, Seabourn, P&O Australia, Carnival Australia Holland America Group Shared Professional Services450 Third Avenue WestSeattle, WA 98119(206) 281-3535jswartz@hollandamerica.com 1 Link to comment Share on other sites More sharing options...
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