The president of Holland America is Gustavo "Gus" Antorcha. His email address is gantorcha@carnival.com. And in all probability he will not respond personally. But someone in his executive office should respond. At least that's worked for me in the past with other large companies.
My Navigator app says 2 days, 16 hours, 44 minutes until my journey starts on the Nieuw Statendam. I *think* I can make it. It's been a long time coming 😊
I'm 3 star and my PCC was able to add it. When I first asked, she was out of the office and the PCC covering her calls said it wasn't possible. But when my PCC got back to the office, she was able to get it quickly applied.