Rare gogo65 Posted May 20, 2022 #1 Share Posted May 20, 2022 Is anyone having issues logging onto the app, every time I try it comes up with the same error, regardless of iPad or iPhone. ’An unexpected error has occurred, please try again’ I know it has details such as captain and expedition staff on board, so was hoping it may have been updated, but cant log in… Link to comment Share on other sites More sharing options...
Rare AussieBoyTX Posted May 20, 2022 #2 Share Posted May 20, 2022 Yeah, not working for me for at least a week now. 1 Link to comment Share on other sites More sharing options...
Rare jpalbny Posted May 20, 2022 #3 Share Posted May 20, 2022 Oh phew it's not just me. I can't log in via the app. It's been a few days now. When I try to log in it gives me an error message, "cannot retrieve data" and that's all. I tried reinstalling the app today and rebooting the phone; same error. Guess I'll wait for them to sort it out. 2 Link to comment Share on other sites More sharing options...
Rare gogo65 Posted May 20, 2022 Author #4 Share Posted May 20, 2022 I’m glad its not just me, I thought maybe I had to update the app, but nope, no update required. Wonder how long it will take for them to sort it out?? 1 Link to comment Share on other sites More sharing options...
HappyInVan Posted May 20, 2022 #5 Share Posted May 20, 2022 My problem on a MotoG Android is that the app calls up the log-in page on Chrome. Then, issues an error message saying to log-in on the app!!! What to do? Link to comment Share on other sites More sharing options...
Rare AussieBoyTX Posted May 23, 2022 #6 Share Posted May 23, 2022 This may be a widespread issue. It's been reported in the French-language Ponant Facebook group and Ponant says they're working on it. 1 Link to comment Share on other sites More sharing options...
Rare AussieBoyTX Posted May 23, 2022 #7 Share Posted May 23, 2022 The app is working for me again. Link to comment Share on other sites More sharing options...
Rare jpalbny Posted May 23, 2022 #8 Share Posted May 23, 2022 Moi aussi! Thanks for the update. Link to comment Share on other sites More sharing options...
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