Glebelands Posted June 30, 2022 #1 Share Posted June 30, 2022 I’ve tried to call RC seven times in the last two days using two phone numbers and still haven’t managed to speak to an agent. The longest I queued was 20 mins. I’ve tried different times of the day. There isn’t a ‘request a callback’ feature nor is there information about the place in the queue you’re at. Another number I called (on an email I received from RC last week) isn’t available. Bearing in mind I’m selecting options to order a drinks package and buy trips (ie giving RC money) I’m really disappointed at the poor service. Does anyone in the UK have any top tips about how best to contact RC without spending unreasonable times listening to gaudy music and disingenuous messages on repeat? Thank you! Link to comment Share on other sites More sharing options...
Rare little britain Posted June 30, 2022 #2 Share Posted June 30, 2022 0800 018 2020 01932 834200 main switchboard Others have reported success using their web chat pop up thingie Link to comment Share on other sites More sharing options...
Surfguyxxx Posted June 30, 2022 #3 Share Posted June 30, 2022 I feel your pain. I was on hold for 45 minutes recently before I hung up. Link to comment Share on other sites More sharing options...
sgmn Posted June 30, 2022 #4 Share Posted June 30, 2022 (edited) 3 hours ago, Glebelands said: I’ve tried to call RC seven times in the last two days using two phone numbers and still haven’t managed to speak to an agent. The longest I queued was 20 mins. I’ve tried different times of the day. There isn’t a ‘request a callback’ feature nor is there information about the place in the queue you’re at. Another number I called (on an email I received from RC last week) isn’t available. Bearing in mind I’m selecting options to order a drinks package and buy trips (ie giving RC money) I’m really disappointed at the poor service. Does anyone in the UK have any top tips about how best to contact RC without spending unreasonable times listening to gaudy music and disingenuous messages on repeat? Thank you! Maybe try calling first thing in the morning when USA, the largest market, is sleeping Also try pushing the button for new bookings, we got through easier this way for Celebrity. Edited to say I've just read that you've tried different times of the day 🙃 Edited June 30, 2022 by sgmn Link to comment Share on other sites More sharing options...
Glebelands Posted July 1, 2022 Author #5 Share Posted July 1, 2022 Thanks sgmn. I’ve tried that. I’ve even tried calling Celebrity hoping they could transfer me to RC at the top of the queue. I’ll keep trying weekly. Thanks. Link to comment Share on other sites More sharing options...
Rare kernow Posted July 1, 2022 #6 Share Posted July 1, 2022 Have you tried the web chat, they respond to that quickly. BTW, I know it doesn't help but it's not just RCL, I requested a call back from MSC on Wednesday afternoon and have still not had it yet! Link to comment Share on other sites More sharing options...
Rare little britain Posted July 1, 2022 #7 Share Posted July 1, 2022 1 minute ago, kernow said: Have you tried the web chat, they respond to that quickly. BTW, I know it doesn't help but it's not just RCL, I requested a call back from MSC on Wednesday afternoon and have still not had it yet! I suggested web chat too but OP didn’t respond 🤷♀️ I always get through on the D+ line 0800 240 4261 Link to comment Share on other sites More sharing options...
Rare kernow Posted July 1, 2022 #8 Share Posted July 1, 2022 1 minute ago, little britain said: I suggested web chat too but OP didn’t respond 🤷♀️ I always get through on the D+ line 0800 240 4261 I haven't had to call RCL recently but last time I used the D+ number I was on hold for a while. I just leave the phone on speaker and carry on doing other things until someone answers. My longest wait (not RCL) has been nearly 2 hours. Link to comment Share on other sites More sharing options...
gumshoe958 Posted July 1, 2022 #9 Share Posted July 1, 2022 If you’ve tried calling an airline recently, 20 minutes is nothing. BA often just tell you they’re too busy to answer and cut you off! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now