Plane delay caused missed cruise

[let's go cruising]

The second leg of our flight was delayed to the extent that Carnival told us to not even board the plane for the first leg of the trip. (Pride out of London.) 

 

I filed Trip Delay (since we were at the airport trying to board the plane) but haven't heard from the Insurance company. We were given a payment for our taxes, port fees and OBC, which we explained in our claim.

 

This has happened to several other people. Carnival SAYS they'll give us FCC (Future Cruise Credit) but they have not. FCC seems like a bad deal. I'd RATHER get my money back. 

 

 

[klfrodo]

What are you asking?

If you filed all the proper documentation, then Trip Delay was the right way to go. But, it depends on what travel insurance you purchased. Carnival's policy maxes out at $500 under Trip Delay. The policies that I purchase maxes out at 150% of Trip Cost. Plus there are minimum time limits on different policies. Anywhere from a 4 hour delay to a 48 hour delay. The definition for your policy would be in the details.

 

If Carnival is giving you an FCC, the insurance company will determine that you have been made whole.

I assume you can fight it and decline the FCC but you may be in an uphill battle "proving" you cancelled for a "covered" reason.   "Carnival told us not to board" would probably not be a "Covered" reason.

Edited July 24, 2022 by klfrodo

[let's go cruising]

1 hour ago, klfrodo said:

What are you asking?

If you filed all the proper documentation, then Trip Delay was the right way to go. But, it depends on what travel insurance you purchased. Carnival's policy maxes out at $500 under Trip Delay. The policies that I purchase maxes out at 150% of Trip Cost. Plus there are minimum time limits on different policies. Anywhere from a 4 hour delay to a 48 hour delay. The definition for your policy would be in the details.

 

If Carnival is giving you an FCC, the insurance company will determine that you have been made whole.

I assume you can fight it and decline the FCC but you may be in an uphill battle "proving" you cancelled for a "covered" reason.   "Carnival told us not to board" would probably not be a "Covered" reason.

I filed under trip interruption. Carnival said we would not be able to join later, so it wouldn't have been a delay. I can't see that the flight being delayed due to mechanical is covered. I see that weather-related flight delays are covered, but the flight has to be delayed a long time (24 hours?).

 

 

[Babr]

Do you have Carnival insurance or some other policy? It makes a difference because policies vary in terms and conditions.

 

If you have Carnival, see #9 under Cancellation. It is covered only if you are delayed by inclement weather and it causes you to miss 50% or more of your trip.

 

https://affinitytravelcert.com/document/pdfs/Carnival_TX_05_21.pdf

 

 

 

 

[let's go cruising]

9 hours ago, Babr said:

Do you have Carnival insurance or some other policy? It makes a difference because policies vary in terms and conditions.

 

If you have Carnival, see #9 under Cancellation. It is covered only if you are delayed by inclement weather and it causes you to miss 50% or more of your trip.

 

https://affinitytravelcert.com/document/pdfs/Carnival_TX_05_21.pdf

 

 

 

 

I have Carnival insurance because it came with the Fly2Fun. I also bought my own insurance. My policy for Trip Interruption and Trip Cancellation look the same:

The Company will reimburse You, up to the Maximum Benefit shown on the Schedule of Benefits, subject to any applicable sub-limits, if You interrupt Your Trip after Your departure or if You join Your Trip after Your Scheduled Departure Date due to any of the following Unforeseen reasons that occur while this coverage is in effect for You: 1. Your Sickness, Accidental Injury or death, that results in medically imposed restrictions as certified by a Physician at the time of Loss preventing Your continued participation in the Trip. A Physician must advise to cancel the Trip on or before the Scheduled Return Date. 2. Sickness, Accidental Injury or death of a Family Member or Traveling Companion booked to travel with You that a.) occurs while You are on Your Trip; b.) requires Necessary Treatment at the time of interruption; and c.) as certified by a Physician, results in medically imposed restrictions as to prevent that person’s continued participation on the Trip. 3. Sickness, Accidental Injury or death of a non-traveling Family Member. 4. The death or Hospitalization of Your Host at Destination during Your trip. 5. After three (3) years of continuous employment at the same company, You are terminated or laid-off during Your Trip, from full time employment by that company through no fault of Your own. 6. Your transfer of employment of two hundred fifty (250) miles or more that occurs during Your Trip. You must have been employed with the transferring employer on Your Effective Date. The transfer must require Your Home to be relocated. 7. You, Your Traveling Companion or Family Member, who are military personnel, and are called to emergency duty to provide aid or relief in the event of a Natural Disaster (this does not include war). 8. Weather that causes complete cessation of services for at least twenty-four (24) consecutive hours of the Common Carrier on which You are scheduled to travel and prevents You from reaching Your destination. This benefit will not apply if the Natural Disaster has been forecasted or a storm has been named prior to purchase of this coverage. NSIITC 2000 13 NW Travel Essential – Ed.06/2021 9. Natural Disaster at the site of Your destination that renders Your destination accommodations Uninhabitable. 10. A Terrorist Incident that occurs in Your departure city or in a city listed on Your Trip itinerary during Your Trip. Benefits are not provided if the Travel Supplier offers a substitute itinerary. This does not include flight connections or other transportation arrangements to reach Your destination. Your Scheduled Departure Date must be no more than twelve (12) months beyond Your Effective Date. A Terrorist Incident that occurs onboard an in-flight aircraft is not covered. 11. You or Your Traveling Companion are a victim of a felonious assault. 12. You or Your Traveling Companion being hijacked, Quarantined, required to serve on a jury or subpoenaed during the Trip; having Your Home made Uninhabitable by Natural Disaster; or burglary of Your principal place of residence during the Trip. 13. You or Your Traveling Companion being directly involved in a traffic Accident while en route to departure (substantiated by a police report provided by You to the Company). 14. Bankruptcy or Default of a Travel Supplier causing a complete cessation of travel services provided the Bankruptcy or Default occurs during Your Trip. Benefits will be paid due to Bankruptcy or Default of an airline only if no alternate transportation is available. If alternate transportation is available, benefits will be limited to the change fee charged to allow You to transfer to another airline in order to get to Your intended destination. This benefit only applies if Your Scheduled Departure Date is no more than twelve (12) months beyond Your Effective Date and Your payment for this Policy is received within the Time Sensitive Period. 15. Strike that causes complete cessation of services of the Common Carrier with whom You or Your Traveling Companion are scheduled to travel for at least twenty-four (24) consecutive hours. The Company will reimburse You up to the Maximum Benefit shown on the Schedule of Benefits, subject to any applicable sub-limits, for the following: (a) pre-paid unused, non-refundable land or sea expenses to the Travel Suppliers; (b) the airfare paid less the value of applied credit from an unused travel ticket, to return home, join or rejoin the original Travel Arrangements limited to the cost of one-way economy airfare or similar quality as originally issued ticket by scheduled carrier, from the point of destination to the point of origin shown on the original travel tickets. In no event will the Company reimburse You for the cash value of Your airline ticket(s) purchased with frequent flier miles.

 

I think I'm out of luck.

[Babr]

Unless your delay was caused by weather or strike, I think so.

 

Does you non-Carnival policy have a Missed Connection provision?

[let's go cruising]

12 minutes ago, Babr said:

Unless your delay was caused by weather or strike, I think so.

 

Does you non-Carnival policy have a Missed Connection provision?

Not that I could see.

[Babr]

Just now, let's go cruising said:

Not that I could see.

What policy is it?

[let's go cruising]

10 hours ago, Babr said:

What policy is it?

Nationwide Mutual

[Babr]

56 minutes ago, let's go cruising said:

Nationwide Mutual

https://travel.nationwide.com/quote/results?quoteId=tj7HdS9lV752

This is what I found.

The three cruise plans offered do have missed connection, but each covers only for weather that results in the shut down of all flights, not just yours. In addition, it is secondary to any compensation provided by Common Carrier. That means insurance would pay only after you had settled with air and cruise lines.

 

I expect that Carnival told you not to board the first flight because you would not arrive in time, and you would not be allowed to join the cruise in another port.

 

So I guess it comes down to the reason for the delay of second leg.

Edited July 25, 2022 by Babr