USVIcruizer Posted August 2, 2022 #1 Share Posted August 2, 2022 (edited) Boyfriend and I were on this now infamous Transatlantic cruise in March 2022 and both of us contracted Covid and were quarantined onboard and in London. Note: I DO NOT blame Princess for that unfortunate situation. Upon arrival back home, we gathered the paperwork, receipts, and other documentation we were told would be required for re-imbursement, FCC, etc. and submitted all to the departments we were told could help. Fast forward to today, after countless hours spent on hold and/or speaking with folks who have "documented" everything, etc., etc., blahblahblah we STILL are no closer to resolution than when we started the process in April. On April 12th, I also forwarded a letter and documentation to the following, with nary an acknowledgement of receipt, let alone any useful information or, heaven forbid, an actual response: Collin Steinke, Director of Customer Relations (csteinke@princesscruises.com) Lorna Warren, VP Guest Services (lwarren@princesscruises.com) Mario Siebaldi, Sr. VP Guest Experience (msiebaldi@princesscruises.com) If anyone has any constructive advice on how to put an end to this ordeal, I welcome your input and thank you in advance. If not, I kindly request that you don't reply. Edited August 2, 2022 by USVIcruizer Link to comment Share on other sites More sharing options...
antsp Posted August 2, 2022 #2 Share Posted August 2, 2022 Where are u from Link to comment Share on other sites More sharing options...
Rare dickinson Posted August 2, 2022 #3 Share Posted August 2, 2022 Try Jan Swartz at jswartz@princess.com Also John Padgett at jpadgett@princess.com Good luck and sorry for your troubles. Hope you recovered nicely from Covid. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted August 2, 2022 #4 Share Posted August 2, 2022 34 minutes ago, USVIcruizer said: Boyfriend and I were on this now infamous Transatlantic cruise in March 2022 and both of us contracted Covid and were quarantined onboard and in London. Note: I DO NOT blame Princess for that unfortunate situation. Upon arrival back home, we gathered the paperwork, receipts, and other documentation we were told would be required for re-imbursement, FCC, etc. and submitted all to the departments we were told could help. Fast forward to today, after countless hours spent on hold and/or speaking with folks who have "documented" everything, etc., etc., blahblahblah we STILL are no closer to resolution than when we started the process in April. On April 12th, I also forwarded a letter and documentation to the following, with nary an acknowledgement of receipt, let alone any useful information or, heaven forbid, an actual response: Collin Steinke, Director of Customer Relations (csteinke@princesscruises.com) Lorna Warren, VP Guest Services (lwarren@princesscruises.com) Mario Siebaldi, Sr. VP Guest Experience (msiebaldi@princesscruises.com) If anyone has any constructive advice on how to put an end to this ordeal, I welcome your input and thank you in advance. If not, I kindly request that you don't reply. Others have recently posted it took 4 mos to get their refunds. Link to comment Share on other sites More sharing options...
antsp Posted August 2, 2022 #5 Share Posted August 2, 2022 That's why I would never tell Princess I had covid Link to comment Share on other sites More sharing options...
USVIcruizer Posted August 3, 2022 Author #6 Share Posted August 3, 2022 4 hours ago, dickinson said: Try Jan Swartz at jswartz@princess.com Also John Padgett at jpadgett@princess.com Good luck and sorry for your troubles. Hope you recovered nicely from Covid. Thanks very much for the info and yes, both recovered thank goodness! Link to comment Share on other sites More sharing options...
USVIcruizer Posted August 3, 2022 Author #7 Share Posted August 3, 2022 4 hours ago, PacnGoNow said: Others have recently posted it took 4 mos to get their refunds. We may be making progress, fingers crossed - appreciate your response. Link to comment Share on other sites More sharing options...
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