Regent steps up with Covid

[exlandlubber]

Hello everyone!

In the past several weeks (months?) I’ve been obsessing about everything from specialty restaurant lunches, to upgrades to cruise credits.  Well, yesterday at about 3:30AM prompted by a sore throat and a sneaking suspicion, I took a Covid test and it was positive! Damn. We had needed to travel to Long Island to see my husband’s very ill sister and I’m almost sure I got it there, but the cruise, the theater, the hotel and all the other fun aspects are off.  The purpose of this posting is the following:  we did NOT have trip insurance.  But by providing Regent with a monitored test, and screen shots of both the prescriptions I’m on now and the three other positive tests (overkill, I know) they FCC’d us for the full amount.  My point is this:  document everything and make sure you can provide even more evidence if necessary.  My doctor said he’d certainly send Regent a statement if they needed one. I hope you all have a wonderful cruise and your flights are on time and your bags are all on the carousel!

Kim

[Kwaj girl]

So sorry to hear this.  When were you supposed to join the ship?

 

Best wishes for a quick recovery.

[Snackdaddy]

Best wishes for a speedy recovery.  

[Roccaforte]

Thanks for this great information!  Hope you’re feeling good soon.

[ysolde]

Wishing you a speedy recovery.  I tested positive in January, just as we were supposed to fly down for our Regent cruise.  We did have trip insurance, but never had to avail ourselves of it: Regent credited our payment toward a cruise we had already booked in 2024.