What is the best way to get your excess money returned?

[NV-Joe]

Well my previous topic got me flamed so I am trying again, this time with more "civility"

 

My wife and were on a princess cruise which ended in Southampton on June 13th.  Because of cancelled ports we ended up with over $700.00 in refundable credits.

 

Because we have never had a credit in over 35 years of cruising we assumed it would be returned to the CC on file.

Apparently that is not the way Princess does it.  I called the main number and was connected to a nice lady in the business office.  She told me it takes 6 to 8 weeks to get a check.   After 8 weeks passed I called back and was told they were not working on June's cruises yet...and that it would take 10 weeks.

 

I guess from what I hear I just have to be more patient.

 

Sorry I upset people with my last post.  That was not my intent.

 

All the best from Las Vegas,

 

Joe and Tammi

 

 

[PacnGoNow]

1 hour ago, NV-Joe said:

Well my previous topic got me flamed so I am trying again, this time with more "civility"

 

My wife and were on a princess cruise which ended in Southampton on June 13th.  Because of cancelled ports we ended up with over $700.00 in refundable credits.

 

Because we have never had a credit in over 35 years of cruising we assumed it would be returned to the CC on file.

Apparently that is not the way Princess does it.  I called the main number and was connected to a nice lady in the business office.  She told me it takes 6 to 8 weeks to get a check.   After 8 weeks passed I called back and was told they were not working on June's cruises yet...and that it would take 10 weeks.

 

I guess from what I hear I just have to be more patient.

 

Sorry I upset people with my last post.  That was not my intent.

 

All the best from Las Vegas,

 

Joe and Tammi

 

 

I didn’t read your previous post, but it seems the refund checks were taking 6-8 weeks back in the Spring for most, and some say 3-4 months if it was JUST refundable credits.  I’ve heard a lot say it’s taking much longer now. 

Reasons short staffing and many redeployments, cancellations etc.  Not excuses, just the facts. The check comes from a company Bottomline Technology, agent for Princess cruiselines in a windowed white envelope. So, watch for that.  I almost thought it was junk mail.

 

I don’t know that you can speed it up.  You could email the corporate finance office, but honestly, I don’t think it will rush things. 
 

I hope you get your check soon.