App and Account Login

[actuarian]

I called the Captain’s Club number and was told that the site is “down for maintenance”. They expect it to be back sometime tomorrow.

[Moonarino]

22 minutes ago, actuarian said:

I called the Captain’s Club number and was told that the site is “down for maintenance”. They expect it to be back sometime tomorrow.

Jeez. Okay. Check-in opened up for my November 7 cruise today and of course Celebrity web has been down since early this morning.

[Jim_Iain]

I've found over the past 10+ years that when there is a new promotion the IT team more often than not screw up the full website.

 

There is a new promotion that was suppose to have started today -   Guess What ---- Slam Bang.   The System is down.    It appears to be a token authorization problem and affects the logon process.   I was able to find a Cabin I was looking out earlier today and my agent was able to book it for me ---- so it's just affects anything that you have to log on to accomplish (which is almost everything).

 

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[canderson]

It isn't just their authentication that's jacked ...

I go to look at a cruise, it shows cabins available across the range and their prices (except where it shows SOLD OUT for some cruises) and keep getting this for all of them when attempting to book:

 

 

 

If someone at corporate hasn't used the expression "conditions of employment" in discussions with their CTO in the last 24 hours, they certainly should have.

 

 

Edited September 23, 2022 by canderson

[dlh015]

Holy guacamole,  Batman!! The Joker has made off with the website!

 

It's no joke, Robin...we can only surmise what nefarious scheme he and his IT associates in crime have in mind.

 

ETA: Seriously though, there is no excuse for this type of outage...

Edited September 23, 2022 by dlh015

[MamaToMany]

So glad I came over here to see if anyone else was having issues. I also cannot login or search cruises without getting an error message. Hoping things will be back online tomorrow, especially for those of you who need to check in for your cruises!

[choochella]

Just won a move up, based on email received from X, but unable to log in to see what our new cabin assignment is. App not working either. I’m sure customer service is being inundated with calls. 

[machineknitter]

I have had problems signing in to Celebrity with some regularity since January 2023. For a few days in August I could sign in but it does not work today, Oct 28. This is so aggravating. 

Then there was the problem of them losing my loyalty points!!