GSPG Posted October 23, 2022 #1 Share Posted October 23, 2022 The four of us returned home yesterday on Iona and all had separate cabins and booking refs . There were issues and observations which I will raise in other threads as I still digest our two weeks aboard, but let’s start with the post cruise survey. It popped up in two of our accounts yesterday shortly after we arrived home. As I type, two of us have still not received the survey. It may still be making it’s way towards them, but is it a coincidence the two not receiving yet had issues with their cabins and visited reception at least a couple of times each. I’m hoping I’m wrong but is it possible P&O are being selective who they send feedback to? Surely the best form of feedback for companies is receiving constructive feedback so they can improve in certain areas, that’s if they want to. I’ll post of course if their survey does come through. If it does, will it be the same? Link to comment Share on other sites More sharing options...
itf Posted October 23, 2022 #2 Share Posted October 23, 2022 (edited) 6 minutes ago, GSPG said: The four of us returned home yesterday on Iona and all had separate cabins and booking refs . There were issues and observations which I will raise in other threads as I still digest our two weeks aboard, but let’s start with the post cruise survey. It popped up in two of our accounts yesterday shortly after we arrived home. As I type, two of us have still not received the survey. It may still be making it’s way towards them, but is it a coincidence the two not receiving yet had issues with their cabins and visited reception at least a couple of times each. I’m hoping I’m wrong but is it possible P&O are being selective who they send feedback to? Surely the best form of feedback for companies is receiving constructive feedback so they can improve in certain areas, that’s if they want to. I’ll post of course if their survey does come through. If it does, will it be the same? This is the industry I work in, and there's a number of totally non-conspiratorial reasons you might not have got one when they did. Most surveys have a set number of completed responses they want - let's say they want 100 per cruise, so they'd send enough invites that they think they need to get these 100 - at random. Then if they don't get enough they'd send another batch at a later date, and then another until they reach that target. It doesn't mean they're cherry-picking who to ask. They may also have quotas set - so they might want to speak to a certain number of people in each age group, or travel group (families / single travellers etc) - all again could lead to you not getting one when someone else does. Edited October 23, 2022 by itf Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted October 23, 2022 #3 Share Posted October 23, 2022 4 minutes ago, itf said: This is the industry I work in, and there's a number of totally non-conspiratorial reasons you might not have got one when they did. Most surveys have a set number of completed responses they want - let's say they want 100 per cruise, so they'd send enough invites that they think they need to get these 100 - at random. Then if they don't get enough they'd send another batch at a later date, and then another until they reach that target. It doesn't mean they're cherry-picking who to ask. They may also have quotas set - so they might want to speak to a certain number of people in each age group, or travel group (families / single travellers etc) - all again could lead to you not getting one when someone else does. These "surveys" replaced the in cabin ones a couple of years ago and are actually reviews for Feefo. Read into that what you will ... 2 Link to comment Share on other sites More sharing options...
GSPG Posted October 23, 2022 Author #4 Share Posted October 23, 2022 4 minutes ago, itf said: This is the industry I work in, and there's a number of totally non-conspiratorial reasons you might not have got one when they did. Most surveys have a set number of completed responses they want - let's say they want 100 per cruise, so they'd send enough invites that they think they need to get these 100 - at random. Then if they don't get enough they'd send another batch at a later date, and then another until they reach that target. It doesn't mean they're cherry-picking who to ask. They may also have quotas set - so they might want to speak to a certain number of people in each age group, or travel group (families / single travellers etc) - all again could lead to you not getting one when someone else does. Thanks. If this is the case however, in our travel group why have the two who did not visit reception receive the survey? Is this a random coincidence? Link to comment Share on other sites More sharing options...
FangedRose Posted October 23, 2022 #5 Share Posted October 23, 2022 Always been random. Sometimes I get one, sometimes I don't. No relevance to on board experience. Link to comment Share on other sites More sharing options...
FangedRose Posted October 23, 2022 #6 Share Posted October 23, 2022 1 minute ago, GSPG said: Thanks. If this is the case however, in our travel group why have the two who did not visit reception receive the survey? Is this a random coincidence? Yes. I contact reception a couple of times per cruise. Sometimes to report a blocked toilet. Sometimes because I've locked myself out of the cabin. Sometimes to query an account charge. Sometimes just a general query. No relevance at all to whether I receive a survey or not. Link to comment Share on other sites More sharing options...
GSPG Posted October 23, 2022 Author #7 Share Posted October 23, 2022 3 minutes ago, Megabear2 said: These "surveys" replaced the in cabin ones a couple of years ago and are actually reviews for Feefo. Read into that what you will ... Interesting if this is the case? Oh well, I could add this into this feefo’ review that not all parties were contacted! It’ll probably not make it online as mine will highlight a number of areas for improvement. Link to comment Share on other sites More sharing options...
FangedRose Posted October 23, 2022 #8 Share Posted October 23, 2022 Feefo will not be aware of who, and who has not, had problems on board. I've had the survey whilst still waiting for the coach to leave Southampton. I know it seems odd that the parties who had problems did not receive surveys, but coincidences do happen (otherwise there wouldn't be a word for it!) 1 Link to comment Share on other sites More sharing options...
itf Posted October 23, 2022 #9 Share Posted October 23, 2022 2 hours ago, GSPG said: Thanks. If this is the case however, in our travel group why have the two who did not visit reception receive the survey? Is this a random coincidence? Basically yes. You're assuming far more of a joined up system than I expect exists here. (Although sometimes when doing customer satisfaction work you might also get what they call 'background variables' that are later used in analysis, like previous customer spend, number of times they've bought a product etc...) Link to comment Share on other sites More sharing options...
Rare Megabear2 Posted October 23, 2022 #10 Share Posted October 23, 2022 4 hours ago, GSPG said: Interesting if this is the case? Oh well, I could add this into this feefo’ review that not all parties were contacted! It’ll probably not make it online as mine will highlight a number of areas for improvement. They all go online. I did a totally scathing one for Princess in July. It's there in glorious technicolour. 1 Link to comment Share on other sites More sharing options...
Fionboard Posted October 23, 2022 #11 Share Posted October 23, 2022 I have not received a survey for any of the 7 cruises I have done since start up. I always used to get them and my contact preferences have not changed. Funny though, I still get all the sales promotion emails !! 2 Link to comment Share on other sites More sharing options...
Cristaltips Posted October 23, 2022 #12 Share Posted October 23, 2022 Have you all got your preferences to accept e mail? If not, that’s why it won’t arrive as that’s how it’s sent these days Link to comment Share on other sites More sharing options...
Gettingwarmer Posted October 24, 2022 #13 Share Posted October 24, 2022 22 hours ago, GSPG said: The four of us returned home yesterday on Iona and all had separate cabins and booking refs . There were issues and observations which I will raise in other threads as I still digest our two weeks aboard, but let’s start with the post cruise survey. It popped up in two of our accounts yesterday shortly after we arrived home. As I type, two of us have still not received the survey. It may still be making it’s way towards them, but is it a coincidence the two not receiving yet had issues with their cabins and visited reception at least a couple of times each. I’m hoping I’m wrong but is it possible P&O are being selective who they send feedback to? Surely the best form of feedback for companies is receiving constructive feedback so they can improve in certain areas, that’s if they want to. I’ll post of course if their survey does come through. If it does, will it be the same? Make sure you look in spam folder Link to comment Share on other sites More sharing options...
Britboys Posted October 24, 2022 #14 Share Posted October 24, 2022 On 10/23/2022 at 11:00 AM, GSPG said: Interesting if this is the case? Oh well, I could add this into this feefo’ review that not all parties were contacted! It’ll probably not make it online as mine will highlight a number of areas for improvement. And unless I missed it, the Feefo review doesn't even highlight what ship you were on, so you have to include the ship name yourself... Link to comment Share on other sites More sharing options...
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