billf0401 Posted December 6, 2022 #1 Share Posted December 6, 2022 We are booked on the Riviera on 1/4/23 in a PH3 category. I just tried to purchase a Beverage Package on the website and received the following message. " Due to Beverage Package restrictions you can not shop at this time". Seems strange and I will call tomorrow. Has anyone an explanation or comment. BTW we are well beyond any age of question.....Very much looking forward to the refurbished Riviera. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted December 6, 2022 #2 Share Posted December 6, 2022 1 hour ago, billf0401 said: We are booked on the Riviera on 1/4/23 in a PH3 category. I just tried to purchase a Beverage Package on the website and received the following message. " Due to Beverage Package restrictions you can not shop at this time". Seems strange and I will call tomorrow. Has anyone an explanation or comment. BTW we are well beyond any age of question.....Very much looking forward to the refurbished Riviera. Some things you cannot do online you have to call O or have your TA do it for you Link to comment Share on other sites More sharing options...
EasyGoingGuy Posted December 6, 2022 #3 Share Posted December 6, 2022 Hmmm, we're in a B3 on a Feb Riviera cruise so I thought I'd give it a try. (on O's site) I added the Prestige package to my cart and got as far as putting in my credit card info. I didn't really want the package so I didn't go on. Didn't seem like a problem though, but who knows. 2 Link to comment Share on other sites More sharing options...
shepherd really Posted December 6, 2022 #4 Share Posted December 6, 2022 12 hours ago, EasyGoingGuy said: Hmmm, we're in a B3 on a Feb Riviera cruise so I thought I'd give it a try. (on O's site) I added the Prestige package to my cart and got as far as putting in my credit card info. I didn't really want the package so I didn't go on. Didn't seem like a problem though, but who knows. I'm on a cruise next month and the website gives me the option to add drink packages for both me and my spouse. 1 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted December 6, 2022 #5 Share Posted December 6, 2022 15 hours ago, billf0401 said: We are booked on the Riviera on 1/4/23 in a PH3 category. I just tried to purchase a Beverage Package on the website and received the following message. " Due to Beverage Package restrictions you can not shop at this time". Seems strange and I will call tomorrow. Did you find out why you could not book online?? Link to comment Share on other sites More sharing options...
Robjame Posted December 6, 2022 #6 Share Posted December 6, 2022 18 hours ago, billf0401 said: We are booked on the Riviera on 1/4/23 in a PH3 category. I just tried to purchase a Beverage Package on the website and received the following message. " Due to Beverage Package restrictions you can not shop at this time". Seems strange and I will call tomorrow. Has anyone an explanation or comment. BTW we are well beyond any age of question.....Very much looking forward to the refurbished Riviera. Did you choose an OLife selection (Excursions, Beverage or OBC)? Which one? Link to comment Share on other sites More sharing options...
jondfk Posted December 7, 2022 #7 Share Posted December 7, 2022 On 12/5/2022 at 5:49 PM, billf0401 said: We are booked on the Riviera on 1/4/23 in a PH3 category. I just tried to purchase a Beverage Package on the website and received the following message. " Due to Beverage Package restrictions you can not shop at this time". Seems strange and I will call tomorrow. Has anyone an explanation or comment. BTW we are well beyond any age of question.....Very much looking forward to the refurbished Riviera. My O experience is limited, 3 sailings, all in 2022. All in PH2. All on Regatta. That said, I've never seen anything other than the message you mention. I regard this as "normal" for O though I don't know why it happens. On our April sailing, I called my O personal booking person (yes, I know, I know, don't book direct . . . but it was our first O experience and the fares and add ons are so confusing I wanted expert counsel) anyway, he was able to add the drink package within 60 seconds. Link to comment Share on other sites More sharing options...
billf0401 Posted December 8, 2022 Author #8 Share Posted December 8, 2022 All is good...did an online chat and got an explanation.....I wanted to add the Premier Package from the lower level package and that can only be done onboard so I was informed 2 Link to comment Share on other sites More sharing options...
Robjame Posted December 8, 2022 #9 Share Posted December 8, 2022 28 minutes ago, billf0401 said: from the lower level package and that can only be done onboard so I was informed Common mistake - which is why I asked in post #6 1 Link to comment Share on other sites More sharing options...
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