NownZen Posted December 10, 2022 #26 Share Posted December 10, 2022 To the OP: How much did your cruise cost? How big a percentage of that is $50? How much emotional energy is worth $50? Just do as suggested and enjoy your life. Your$50 will be taken care of on board. Also, we ate in a specialty restaurant tonight and the servers outnumbered the customers. Just show up when you want or reserve that day. Do not make life hard. Link to comment Share on other sites More sharing options...
VibeGuy Posted December 10, 2022 #27 Share Posted December 10, 2022 (edited) <duplicate deleted> Edited December 10, 2022 by VibeGuy Duplicate Link to comment Share on other sites More sharing options...
VibeGuy Posted December 10, 2022 #28 Share Posted December 10, 2022 58 minutes ago, Arizona Wildcat said: The OP and probably millions of others should attend the funeral service for Custo Mer Service. Custo passed away a few years ago and was replaced with a dozen Gen X trainees who lack training, authority and almost always common sense. I don’t want to make you sound or look as ignorant as the OP, but the youngest GenXer is 42. Many of us are in pretty senior roles at this point. Very few of us are trainee anything. Some of us climbed the corporate ladder quite nicely. The OP got a solid answer from customer care the first time they called. They didn’t like the answer they got, so they spent a lot of time and effort getting it again. Why should wrath be directed at shoreside customer care when the answer to onboard revenue issues (and speciality dining promos *are* just that) is best found onboard? The app or website didn’t mysteriously charge - there was a page where the OP was asked to pay $50, and they did, despite having specialty dining credits. They just don’t like being told they have to wait to resolve the issue of their own creation. 3 Link to comment Share on other sites More sharing options...
VibeGuy Posted December 10, 2022 #29 Share Posted December 10, 2022 9 hours ago, scottca075 said: Did I miss a question i there someplace? Boomers just like to vent. A lot. 1 Link to comment Share on other sites More sharing options...
justafem Posted December 10, 2022 #30 Share Posted December 10, 2022 6 hours ago, Arizona Wildcat said: The OP and probably millions of others should attend the funeral service for Custo Mer Service. Custo passed away a few years ago and was replaced with a dozen Gen X trainees who lack training, authority and almost always common sense. Oh geeze. Another 'the younger generation can't do anything right'. Which has been said about every generation since there's been humans. Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted December 10, 2022 #31 Share Posted December 10, 2022 20 hours ago, ldtr said: So instead of easily correcting it on board as they recommended, you choose to continue to consume large amounts of time, and accomplished absolutely nothing. Welcome the internet. To quote Dave Barry, the internet is CB radio with typing. Keep the shiney side up! 2 Link to comment Share on other sites More sharing options...
richsea Posted December 10, 2022 #32 Share Posted December 10, 2022 12 hours ago, Arizona Wildcat said: The OP and probably millions of others should attend the funeral service for Custo Mer Service. Custo passed away a few years ago and was replaced with a dozen Gen X trainees who lack training, authority and almost always common sense. I think you forgot, “hey kids, get off of my lawn!” 1 Link to comment Share on other sites More sharing options...
richsea Posted December 10, 2022 #33 Share Posted December 10, 2022 11 hours ago, VibeGuy said: Boomers just like to vent. A lot. Hey, I resemble that remark! 1 Link to comment Share on other sites More sharing options...
Guest ldtr Posted December 10, 2022 #34 Share Posted December 10, 2022 10 hours ago, VibeGuy said: Boomers just like to vent. A lot. So do gen x pers, usually about boomers. Link to comment Share on other sites More sharing options...
Rare roxievegas Posted December 10, 2022 #35 Share Posted December 10, 2022 21 hours ago, JimmyVWine said: While I sympathize with the fact that this SHOULD have been fixable while on a call, the moral of the story here is that there is no way that you have now endured less aggravation and time wasting than you would have on the ship. And the comparison isn't 316 minutes versus 60. It is more like 316 versus 10. Guest Services is adjacent to the International Cafe. Each time you go to the IC, all you have to do is take a peek to see if there is a sizable line at GS. There is no way that over the course of an entire cruise that there isn't some time during the day that the line is 2-3 people long at the most. The other suggestion for the future is the Chat Feature on the website. No obnoxious hold music and you can multi-task as you wait for a CSR to begin the chat. Longest I have waited is about 7 minutes and they seem to be able to do pretty much everything that I have needed done. Can't promise that they would have fixed your particular issue, but I would have chosen Chat over a 226 minute hold time. I tried the chat for the first time this morning. I logged in at 7:40a - and it said I was 4th in the queue 20 minutes later I was #1, then #2, then I logged out after waiting over 30 minutes. Link to comment Share on other sites More sharing options...
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