GMaCarolK Posted January 27, 2023 #1 Share Posted January 27, 2023 We had to cancel our RCL cruise due to a medical problem. Our travel agent says she handled this, but the web site still shows it is an upcoming cruise. I called RCL, and was told that the cruise has NOT been canceled. I was told that only the travel agent can cancel the cruise. I do not know what to do. I am concerned that we will not be able to successfully submit a travel insurance claim unless the cruise is canceled before departure. Any suggestions? I am beyond frustrated. Link to comment Share on other sites More sharing options...
nelblu Posted January 27, 2023 #2 Share Posted January 27, 2023 1 minute ago, GMaCarolK said: We had to cancel our RCL cruise due to a medical problem. Our travel agent says she handled this, but the web site still shows it is an upcoming cruise. I called RCL, and was told that the cruise has NOT been canceled. I was told that only the travel agent can cancel the cruise. I do not know what to do. I am concerned that we will not be able to successfully submit a travel insurance claim unless the cruise is canceled before departure. Any suggestions? I am beyond frustrated. You need to bug your TA as they control the booking. Get confirmation from them. Link to comment Share on other sites More sharing options...
c-leg5 Posted January 27, 2023 #3 Share Posted January 27, 2023 1 minute ago, GMaCarolK said: We had to cancel our RCL cruise due to a medical problem. Our travel agent says she handled this, but the web site still shows it is an upcoming cruise. I called RCL, and was told that the cruise has NOT been canceled. I was told that only the travel agent can cancel the cruise. I do not know what to do. I am concerned that we will not be able to successfully submit a travel insurance claim unless the cruise is canceled before departure. Any suggestions? I am beyond frustrated. You will certainly need the cancelled invoice to show what Royal Caribbean have refunded and what you are claiming. Your Travel Agent should have provided you with a copy of this information. Link to comment Share on other sites More sharing options...
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