More Questions about X and FBC

[Dar & Bob]

So we are booked for 5/7 cruise on the Apex.  As soon as they were available we booked flights thru Flights By Celebrity.  I am now trying to get transfers and I am getting a message that we can't book them since our flight is at 12:40 pm and it has to be after 1:00 pm.  Since I have called and gotten nowhere I decided to email to the email address on the FBC page - see below.  I got this response from them "Thank you for contacting Celebrity Cruises International Groups Request inbox. The booking number provided in your email is being handled by our North America/Canada reservations team. This inbox is reserved for International inquiries."   

So I decided to check the FBC page again.  Note the hours of operation:  8 am to 5 pm IST - India Standard Time.  Not sure if they are just providing information for Europe since this is a European Cruise but really I need to call them in the middle of the night??  Guess I have to call the Sales number.  Taking a vacation should not be this difficult.🙃

 

[Bo1953]

I believe you are in the U.S., the phone number to use for FBC is ‪(800) 533-7803‬.

 

You will need to provide your cruise reservation number.

 

I have not had an issue calling between 7.30a - 6p est at least...

 

bon voyage

 

Edited January 31, 2023 by Bo1953

[mahdnc]

13 minutes ago, Dar & Bob said:

So I decided to check the FBC page again.  Note the hours of operation:  8 am to 5 pm IST - India Standard Time.  Not sure if they are just providing information for Europe since this is a European Cruise but really I need to call them in the middle of the night??  Guess I have to call the Sales number.  Taking a vacation should not be this difficult.🙃

 

 

It is eye opening that the hours of operation are expressed as the local time for the call center.

[mahdnc]

Did you know that India Standard Time is offset by 30 minutes from its neighboring time zones?  It's GMT + 5.5 hrs.  I have a climbing friend that told me that Nepal's time zone is offset by 45 minutes!

Edited January 31, 2023 by mahdnc