NZ eta Troubleshooting

[pjlegere]

We are booked for a 39 night cruise from Auckland NZ to Vancouver, BC.  It is my understanding that we need an eta fot both New Zealand and Australia.  We have downloaded the apps. for both countries and have received our confirmation that our request was granted. My issue is that the app for Australia works great but the NZ app continueously shows "unexpected error" and I can't open it. I have tried several times to un-install it and install but to no effect. I can't get any help from the developer as they only seem to reply to comments that are favourable.  My question is if  I cannot get the app to work am I able to use the e-mail confirming

our status along with my passport.  Tne other couple we are traveling with as no issues.

 

Any help or suggestions?

 

Thanks

[SusieKIslandGirl]

We leave for Auckland Monday. I just checked the visa app and received the same message 😯. Tried again and my info appeared. Phew! Good luck getting it fixed and thanks for the alert.

[CruiseIreland]

Went through this a few weeks ago. The NZ app is a disaster. Finally got it done online. If you have any confirmation, print it out but your NZeTA is electronic and will be on their system, similar to US Esta. Ken 

[Dutchman48]

2 hours ago, pjlegere said:

We are booked for a 39 night cruise from Auckland NZ to Vancouver, BC.  It is my understanding that we need an eta fot both New Zealand and Australia.  We have downloaded the apps. for both countries and have received our confirmation that our request was granted. My issue is that the app for Australia works great but the NZ app continueously shows "unexpected error" and I can't open it. I have tried several times to un-install it and install but to no effect. I can't get any help from the developer as they only seem to reply to comments that are favourable.  My question is if  I cannot get the app to work am I able to use the e-mail confirming

our status along with my passport.  Tne other couple we are traveling with as no issues.

 

Any help or suggestions?

 

Thanks

On the same cruise and had same issue, wife and other travelers in group all good. I went online to their web site and was able to input my confirmation # and validate my visa was good.  I plan on just giving my visa confirmation number since it shows up in their system as valid. 

I suspect your email is enough but for comfort I would go online and validate it.

[Mtn2Sea]

We recently cruise through New Zealand and Australia as part of this year’s world cruise.  We never had to show anyone our approval on the app.  I had printed out the emails showing our ETA’s had been approved.  You really just need the numbers that are shown in the email when you complete some paperwork for HAL.

[pjlegere]

Thanks all

[floridababa]

Doing similar cruise. Are any visas needed for south Pacific islands like fiji, new Caledonia etc?

[Host Bonjour]

On 2/18/2023 at 1:47 PM, pjlegere said:

app for Australia works great but the NZ app continueously shows "unexpected error" and I can't open

 

Have you tried using a different browser? The Aussie and NZ eta apps may work optimally with different browsers, this might explain the errors.

 

If this doesn't sound familiar to you, what it means is that if you use the Chrome browser, which is a Google product, or you use Safari (Apple), or whatever Microsoft calls theirs (bing?), just to name a few, not all websites work the same with each browser.

 

So if you use Chrome, for example, try opening the NZ eta website in using Safari or, one that's reliable/trustworthy and good to use when these problems arise is Mozilla Firefox. It's my go to when I encounter these obstacles. 

 

How you'll know you're on the right track with the different browser is that when the website opens, it will load better and look smoother, key word is optimized because now it's loading according to its coding. 

 

Give it a try and see how it goes. Good luck 🙂