chubbypiggy Posted February 20, 2023 #1 Share Posted February 20, 2023 For a few days now, after I log in to my Princess account and go to view my "Saved" cruises, my saved cruises showed up, but when I clicked on "View pricing and details", I get an error screen (see below). I can only view pricing and details if I do a new search on the cruises that I am interested in. I have 8+ cruises that I check on a daily basis, and not being able to use the Saved and must do a new search on each of the cruises is really a big hassle and time consuming. I tried it on Chrome, Edge, and my Apple phone, all had the same error message. Thank you in advance for any inputs. Link to comment Share on other sites More sharing options...
chubbypiggy Posted February 20, 2023 Author #2 Share Posted February 20, 2023 Sorry I didn't load the picture in the proper position. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted February 20, 2023 #3 Share Posted February 20, 2023 1 hour ago, chubbypiggy said: For a few days now, after I log in to my Princess account and go to view my "Saved" cruises, my saved cruises showed up, but when I clicked on "View pricing and details", I get an error screen (see below). I can only view pricing and details if I do a new search on the cruises that I am interested in. I have 8+ cruises that I check on a daily basis, and not being able to use the Saved and must do a new search on each of the cruises is really a big hassle and time consuming. I tried it on Chrome, Edge, and my Apple phone, all had the same error message. Thank you in advance for any inputs. I would bet that, due to the changes that they have been doing, it changed the cruises information pages. You may have to just delete and save them again. Link to comment Share on other sites More sharing options...
chubbypiggy Posted February 20, 2023 Author #4 Share Posted February 20, 2023 14 minutes ago, PacnGoNow said: I would bet that, due to the changes that they have been doing, it changed the cruises information pages. You may have to just delete and save them again. I thought of the same thing, so this morning I deleted it all and saved all again. Then log out and log back in and went to "Saved" to check pricing and details. And still received that error message. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted February 20, 2023 #5 Share Posted February 20, 2023 9 minutes ago, chubbypiggy said: I thought of the same thing, so this morning I deleted it all and saved all again. Then log out and log back in and went to "Saved" to check pricing and details. And still received that error message. Bummer! Always something…huh? Link to comment Share on other sites More sharing options...
Solara Posted February 20, 2023 #6 Share Posted February 20, 2023 I’ve been getting the same error message for a few days too. 😡 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted February 20, 2023 #7 Share Posted February 20, 2023 1 hour ago, chubbypiggy said: I thought of the same thing, so this morning I deleted it all and saved all again. Then log out and log back in and went to "Saved" to check pricing and details. And still received that error message. It’s also not related to the Princess MedallionClass update, which I just did. So, it has to be the pricing update’s they’ve been doing for the last 2 weeks. I don’t think they’re finished yet. Link to comment Share on other sites More sharing options...
Thrak Posted February 20, 2023 #8 Share Posted February 20, 2023 I've been seeing the same error for days now. It's really annoying to have to do a new search each time just to check on the pricing, etc. Link to comment Share on other sites More sharing options...
Steelers36 Posted February 20, 2023 #9 Share Posted February 20, 2023 I wonder if it only affects multiple saved cruises? Nope - just saved one. But I do know the source of the problem. If you shop a cruise the normal search way, you eventually end up with the main page of a voyage and it has a URL like this: https://www.princess.com/cruise-search/details/?voyageCode=B309&fareType=BESTFARE If you save the voyage, the saved URL is this: https://www.princess.com/cruise-search/details/?voyageCode=B309 Seems to me that the IT incompetents once again slipped up when Princess redesigned the cruise presentation pages recently. Apparently, providing a Fare Type is required now. If you take the first URL and delete that last section to make it look like the second one, it fails with same error message - as one might expect. I note that the bug also logs you out, so it is a double PITA. Wish we had a direct email to general IT team and not just the Medallion team. Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted February 20, 2023 #10 Share Posted February 20, 2023 1 hour ago, Steelers36 said: I wonder if it only affects multiple saved cruises? Nope - just saved one. But I do know the source of the problem. If you shop a cruise the normal search way, you eventually end up with the main page of a voyage and it has a URL like this: https://www.princess.com/cruise-search/details/?voyageCode=B309&fareType=BESTFARE If you save the voyage, the saved URL is this: https://www.princess.com/cruise-search/details/?voyageCode=B309 Seems to me that the IT incompetents once again slipped up when Princess redesigned the cruise presentation pages recently. Apparently, providing a Fare Type is required now. If you take the first URL and delete that last section to make it look like the second one, it fails with same error message - as one might expect. I note that the bug also logs you out, so it is a double PITA. Wish we had a direct email to general IT team and not just the Medallion team. This has been happening to me for a couple of days and I agree it's a PITA. I just checked to see if I could replicate what you mentioned about the differences in the URLs. I couldn't - both the URL from my saved cruises and the one from a new search are identical and look like your second example. So whatever it is presents differently for some of us. Link to comment Share on other sites More sharing options...
chubbypiggy Posted February 20, 2023 Author #11 Share Posted February 20, 2023 2 hours ago, Thrak said: I've been seeing the same error for days now. It's really annoying to have to do a new search each time just to check on the pricing, etc. Totally agree!! Hopefully the problem will be fixed soon. Link to comment Share on other sites More sharing options...
chubbypiggy Posted February 23, 2023 Author #12 Share Posted February 23, 2023 On 2/20/2023 at 9:21 AM, chubbypiggy said: For a few days now, after I log in to my Princess account and go to view my "Saved" cruises, my saved cruises showed up, but when I clicked on "View pricing and details", I get an error screen (see below). I can only view pricing and details if I do a new search on the cruises that I am interested in. I have 8+ cruises that I check on a daily basis, and not being able to use the Saved and must do a new search on each of the cruises is really a big hassle and time consuming. I tried it on Chrome, Edge, and my Apple phone, all had the same error message. Thank you in advance for any inputs. I am still not able to view my Saved cruises. Those of you who had the same problem, are you able to view your Saved cruises now? Started a few hours ago, I can't even log in to my Princess account. It is stuck in "processing" to log in. 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now