Shareholder Benefit Question

[jlnprt]

We purchased 100 shares of CCL stock last year and I submitted documentation to HAL for on board credit on our upcoming cruise. I got the following response: 

 

"Unfortunately, we are unable to apply the shareholder benefit  due to the fare your reservation is booked under.  The shareholder benefit is not combinable with reduced-rate promotions or guests traveling under an employee, interline, or friend and family type fares."

 

Has this always been the case or is this something new? BTW .. I tried faxing documentation but the phone line was never answered. I e-mailed the documentation and had a response in a few hours that my e-mail was received and then the response about half a day later. That's a faster response than I expected. 

 

Thanks!

[CruiserBruce]

Yes, there have exceptions for certain types of fares.

[Gunther1]

I have booked quite a few fares through their friends and family program, and they do not honor the shareholder credit on them.

 

I knew this is advance, so didn’t apply for it.

[jlnprt]

Thanks for your prompt responses. Good info to know! We were looking forward to the benefits of purchasing stock. Guess we'll just have to plan another cruise so we can use it! LOL

[Native Floridian 26]

12 hours ago, jlnprt said:

Thanks for your prompt responses. Good info to know! We were looking forward to the benefits of purchasing stock. Guess we'll just have to plan another cruise so we can use it! LOL

What fare did you book under?

[DaveOKC]

One thing - if you book under a Casino Rate you get the stockholder credit.  If you book under a Casino Offer (normally a free cabin) you do not.