Can You Use Free Nights & “Refer & Receive” $300 Future Cruise Credit Together? Currently Onboard, Staff Doesn’t Know

[SeaDayLvr]

Hi,

 

Currently onboard the Onward and the future cruise staff doesn’t know if we can use our 4 free nights and our “Refer and Receive” future cruise credit together.   Staff is all new with no training.  They have written Miami but no response from Miami.   We were going to book onboard but finding it difficult to get any answers.  
 

Thanks!

[Riocca]

8 minutes ago, SeaDayLvr said:

Hi,

 

Currently onboard the Onward and the future cruise staff doesn’t know if we can use our 4 free nights and our “Refer and Receive” future cruise credit together.   Staff is all new with no training.  They have written Miami but no response from Miami.   We were going to book onboard but finding it difficult to get any answers.  
 

Thanks!

This is the t&c’s for the free nights program from the U.K. website but I’m sure it applies to all markets, free nights are combinable with the onboard booking program (we have booked this way with free nights twice) and Refer & Receive.

 

Earned Complimentary Nights:

Complimentary nights have no cash value, are not redeemable for cash, cannot be transferred to other bookings or other members’ loyalty account and must be booked within one year after date earned on a new reservation. Complimentary nights can only be redeemed on sailings 7-nights or longer. Complimentary nights cannot be used with Cruisetours. Guests are responsible for paying pro-rated amount of prevailing cruise fare rate at the time of booking (calculated as the per night price of the cruise times the numbers of nights not covered by the certificate), as well as full taxes, fees & port expenses for total duration of the cruise. Complimentary Nights can only be combined with the Azamara Circle Onboard Booking Program, Back to Back Offer, and the Azamara Circle Refer & Receive Future Cruise Credit. Complimentary nights cannot be combined with any other program, promotion, Restricted Rates, Contracted Groups or Incentive Groups. Complimentary nights earned when reaching different levels cannot be redeemed together. A balance of any unused complimentary nights can be redeemed only by Discoverer Platinum members who book 7-9-night voyages within one year of when the complimentary night(s) was awarded. Stateroom category will be based on category guest most frequently purchased on Azamara.

[SeaDayLvr]

Thank you very much!   We are from USA but I suspect the terms and conditions would be the same.  

[laurieb]

Yes, the same.  This is from the US website:

• Complimentary Nights may only be redeemed on voyages of seven nights or more and must be redeemed at the full fare rate and cannot be combined with other promotions, except the Onboard Booking Program, Back to Back Offer, and the Azamara Circle Refer & Receive Future Cruise Credit.

[Baynanno1]

5 hours ago, SeaDayLvr said:

Hi,

 

Currently onboard the Onward and the future cruise staff doesn’t know if we can use our 4 free nights and our “Refer and Receive” future cruise credit together.   Staff is all new with no training.  They have written Miami but no response from Miami.   We were going to book onboard but finding it difficult to get any answers.  
 

Thanks!

 

Suggest that they read the website terms and conditions and refer them to the responses from @laurieb and @Riocca

[kent4489]

7 hours ago, SeaDayLvr said:

Hi,

 

Currently onboard the Onward and the future cruise staff doesn’t know if we can use our 4 free nights and our “Refer and Receive” future cruise credit together.   Staff is all new with no training.  They have written Miami but no response from Miami.   We were going to book onboard but finding it difficult to get any answers.  
 

Thanks!

You’re right, no training! We have 3 cruises we want to book and the quote sent to our cabin made no sense and was for only 2 of the cruises we asked about. Guess we’ll go for another meeting. 😀

[excitedofharpenden]

I totally understand that people require training, but they shouldn't be sailing and trying to sell booking onboard with nobody on the ship who knows. And the poor crew are set stiff targets to sell. Not fair on them or the guests. 

 

Phil 

[SeaDayLvr]

I did just get confirmation that Miami responded and yes we can use our free nights and our refer and receive credit.  Now the task of still trying to get finalized pricing.  

[laurieb]

Lucky you!  I so wish I was onboard booking future cruises