Avidtravler Posted March 9, 2023 #1 Share Posted March 9, 2023 Has anyone experienced this problem on their Grandeur Booking? When trying to "customize" their Butler Service on an upcoming Grandeur Cruise, the Butler Service tab is missing,.even though they are eligible to have this ability based on Suite Category. Could it be unavailable because the Grandeur is not yet built, or is it a glitch in Regent software? Anyone else having this problem? Hard to believe Regent has no answer to the Question. Link to comment Share on other sites More sharing options...
flossie009 Posted March 9, 2023 #2 Share Posted March 9, 2023 4 minutes ago, Avidtravler said: Hard to believe Regent has no answer to the Question. What was Regent’s response to your query about this anomaly? Link to comment Share on other sites More sharing options...
Avidtravler Posted March 9, 2023 Author #3 Share Posted March 9, 2023 They have been looking into it for almost a week. Anyone else having this problem with a Grandeur booking. Have you been able to customize your Butler Service? Link to comment Share on other sites More sharing options...
Pcardad Posted March 9, 2023 #4 Share Posted March 9, 2023 Just another software glitch...they will fix it. Link to comment Share on other sites More sharing options...
Avidtravler Posted March 9, 2023 Author #5 Share Posted March 9, 2023 Is everyone having the same problem with Grandeur cruises Or just on my website. Has anyone been able to customize the butler services on any Granger cruise? Link to comment Share on other sites More sharing options...
Pcardad Posted March 9, 2023 #6 Share Posted March 9, 2023 Just another software glitch...they will fix it. Link to comment Share on other sites More sharing options...
Mike Moore Posted March 9, 2023 #7 Share Posted March 9, 2023 1 hour ago, Avidtravler said: Is everyone having the same problem with Grandeur cruises Or just on my website. Has anyone been able to customize the butler services on any Granger cruise? Can you send me an email please with your booking number, ship and sail date and I'll be happy to look into this for you: mmoore@rssc.com 2 Link to comment Share on other sites More sharing options...
Pcardad Posted March 9, 2023 #8 Share Posted March 9, 2023 3 hours ago, Avidtravler said: Is everyone having the same problem with Grandeur cruises Or just on my website. Has anyone been able to customize the butler services on any Granger cruise? Mike is awesome - he will have you squared away in no time! 3 Link to comment Share on other sites More sharing options...
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