Concierge E-Mail Time Window

[mandyleighflies]

We are sailing in just over 2 weeks on Grandeur OTS and curious when we should be looking for the Welcome Aboard e-mail from the Concierge? We are booked in a GS and have heard we should be receiving communication prior to sailing for assistance in booking things like dining, etc. We have UDP and I have been trying to book our dining reservations in the app but it's trying to charge me for each meal and could use the assistance. I have also been checking my junk mail as sadly some good stuff ends up in there sometimes. 

[Tulsacoker]

7 to 5 days out 

[Tulsacoker]

in the app all it does is put a placeholder the first reservation at a time and non specific restaurant. you have to really book the rest once on board or have the suite concierge make them for you.  

[1025cruise]

If you have UDP you can't make reservations until on board.

[barbeyg]

No more than a week out when we have sailed.  Usually 6-7 days out.  

[mandyleighflies]

Awesome!! Thanks' y'all for the replies!! This is our first time using UDP so wasn't sure how it works and it's looking like our sailing is 100% (more than that) capacity and didn't want to miss out on getting a space for reservations.