What happened to Brilliant Lady

[BeasleysMom66]

1 minute ago, HBCcruiser said:

Passengers booked in the Mega- and Rockstar Suites got screwed

 

Yes we did and thank you for recognizing that.  I am one of them.

[HBCcruiser]

2 minutes ago, BeasleysMom66 said:

 

Yes we did and thank you for recognizing that.  I am one of them.

We might have been neighbors. Major bummer. 😔

[spookyfudge]

This would have been a third cruise with virgin, I am so angry we need to cancel our flights again.  If we don’t get our recommend cruise I am done with virgin, period.

[kwokpot]

Were booked on the 8 nt ECA VL Feb. 24th. We chose the 11/28/24 SL 16 Nt TA and sent the rebooking form in.

[trippingpara]

We had an XL Terrace on the TA.  We choose the Dubai to Athens leg of the RL repositioning cruise which is only a few days difference in the dates and sent in the rebooking form.  Hopefully this one will work out!

[ghostshark]

I had an 8-day VL cruise wiped out. Since that's the longest VV Caribbean itinerary, and there's no real benefit to rebooking the same or shorter cruise, I looked at Med cruises. But RS cabins for 2024 Med cruises are a bit hard to come by, and the 2025 Med schedule was not released. Australia is really hard to get to, so my options seem a bit bleak.

 

What happens if I don't do anything and just wait them out for 2025 Med before I rebook, so I can get the right cabin class and an attractive date/itinerary? There doesn't seem to be a "rebook by X date or else" in the cancellation email.

[CanadianCruiser21]

4 minutes ago, ghostshark said:

I had an 8-day VL cruise wiped out. Since that's the longest VV Caribbean itinerary, and there's no real benefit to rebooking the same or shorter cruise, I looked at Med cruises. But RS cabins for 2024 Med cruises are a bit hard to come by, and the 2025 Med schedule was not released. Australia is really hard to get to, so my options seem a bit bleak.

 

What happens if I don't do anything and just wait them out for 2025 Med before I rebook, so I can get the right cabin class and an attractive date/itinerary? There doesn't seem to be a "rebook by X date or else" in the cancellation email.

Depends if they release the itineraries this year. 
Should you decide not to rebook at this time, you have the option to request a full refund, or we will automatically process your refund after December 28th

[spookyfudge]

So I called after I made a choice to pick another cruise to get my money back.  They really wanted me to pick another cruise but we specficly wanted to cruise in January and as we talked about it we just got our money back.  They did say there were going to be more choices for alternative cruises after Sept 11 but I just dont want to flip our plans around just to help virgin, we just will not cruise with them again even though we truely enjoyed our previous cruises.

[ghostshark]

1 minute ago, CanadianCruiser21 said:

Depends if they release the itineraries this year. 
Should you decide not to rebook at this time, you have the option to request a full refund, or we will automatically process your refund after December 28th

Where did you get the December 28 date? A refund is the last resort for me, and would mean that I never consider Virgin again. I just want a Brilliant Suite for a non-Australia sailing that is more expensive than my cancelled sailing, and I don't think that's possible with their current schedule.

[CanadianCruiser21]

1 minute ago, ghostshark said:

Where did you get the December 28 date? A refund is the last resort for me, and would mean that I never consider Virgin again. I just want a Brilliant Suite for a non-Australia sailing that is more expensive than my cancelled sailing, and I don't think that's possible with their current schedule.

It was in the email, under option 2

[ghostshark]

Just now, CanadianCruiser21 said:

It was in the email, under option 2

yep, I never even read the refund option, because I really don't want to do that. I just got off the phone with Sailor Services who said 2025 Med cruises will be added to the rebook list on the 11th, so I'm just going to sit tight until then.

[BeasleysMom66]

13 minutes ago, ghostshark said:

I just got off the phone with Sailor Services

 

I am impressed you got a live person.  I couldn't get one to save my life and got so pi**ed off that I went straight for the refund.  My opinion is they should have had all hands on deck (no pun intended) in Sailor Services and all itineraries ready to go when they sent those emails today.  Telling customers you are cancelling their cruise(s) and they need to wait another 4 days for more options or take a refund isn't a good business plan.  

[ghostshark]

1 minute ago, BeasleysMom66 said:

 

Telling customers you are cancelling their cruise(s) and they need to wait another 4 days for more options or take a refund isn't a good business plan.  

yeah, this whole thing has been a real, um, shipshow

[Watchmen]

Meh. If you want to wait until everything is perfect then you might never get an announcement. At least some folks can start adjusting now; others may have to wait a few extra days. 

[rfsdvm]

was on the BL 3/23/24 from San Juan....cancelled and will likely

try for the VL San Juan to Miami, but any thoughts on it the itinerary

will be more like the BL Southern or more like the VL miami-miami one.

also, thoughts on advantages to submitting online request form vs trying

to call on 9/11 (and what time will they start taking calls?)

Thanks for input!

[CineGraphic]

We've decided to sail the 3/23/24 14 day sailing San Juan to Miami even though we don't know the itinerary yet. I called earlier today in hopes that someone would know, but no such luck. One thing's for sure, it' will be a Caribbean itinerary. lol.

We'll end up with $2200 in loot, for a sailing that set us back $2400. I'm not complaining at all.

[herdfans4]

6 hours ago, BeasleysMom66 said:

 

A great idea except I had a Rock Star Aft suite and none are available.  This is the 2nd time Virgin has cancelled on me.  I am done booking and wasting time with it.  I have a small window that I can do a cruise in due to my job demands and I need a more reliable line.  Sorry Virgin you just aren't getting it done.  Maybe when I retire one day.....

We are in the same situation.  We booked our January cruise last December and booked deck 13 sweet aft suite and have really looked forward to the amazing aft view.  no way these are available on any of these bookings. Not even sure if a rock star room will be available from what I see. 

 

so how will it work when absolutely no rooms in my category are available to rebook.  

 

 I am so mad right now.  

[fsdorado]

We booked VL on a six night sailing out of Miami on 3/3/23 last night.  This morning, we woke up to the e-mail that our cruise had been cancelled.  We submitted a request to move to a VL 3/2/23 seven night sailing out of San Juan, PR.  Our travel agent said that VV will honor the price we paid for the six night cruise and throw in an extra $300 OBC.  The seven night cruise is considerably more expensive so I think we lucked out.  We told my BIL about the six night cruise and he and his wife were very interested but they waited until this morning to call our TA.  The TA was surprised that he couldn't find any staterooms on the original cruise.  They will miss out on the extra OBC and the lower price.  It's all about timing...

 

 

Frederick

[def0715]

Having trouble resetting search dates on website. Can anyone help? I’ve clicked on reset numerous times. I can’t explore change options. Do bookings on website only go through October 2024? Thanks.

 

This was going to be my first time on Virgin. My cruise that originated in Miami now shows I’m on the 8-day sailing from San Juan (same dates) in the app. I haven’t changed anything.

[herdfans4]

6 hours ago, ghostshark said:

My first ever cruise, and it gets cancelled, so the boat I was scheduled to be on can go somewhere else and carry passengers scheduled for a different boat that isn't ready. Weird way to do business. 

I agree so all the VL are just out of luck and no real compensation for all this confusion

[Fogcityca13]

14 minutes ago, CineGraphic said:

We've decided to sail the 3/23/24 14 day sailing San Juan to Miami even though we don't know the itinerary yet. I called earlier today in hopes that someone would know, but no such luck. One thing's for sure, it' will be a Caribbean itinerary. lol.

We'll end up with $2200 in loot, for a sailing that set us back $2400. I'm not complaining at all.

Is that a 14 day? I was looking at that but the PDF I’m seeing says 8. I can’t swing a 14 day.

[kwokpot]

3 minutes ago, def0715 said:

Having trouble resetting search dates on website. Can anyone help? I’ve clicked on reset numerous times. I can’t explore change options. Do bookings on website only go through October 2024? Thanks.

 

This was going to be my first time on Virgin. My cruise that originated in Miami now shows I’m on the 8-day sailing from San Juan (same dates) in the app. I haven’t changed anything.

You have to go through the cancellation email and click on the Offer Request Form hot link. From there you'll see a drop down menu in the Section marked Select your desired voyage. Many of the options are not on the website to see the itinerary and pricing. Those probably will be loaded on the 11th. 

[def0715]

Thanks. I don’t even see cruise length in that dropdown unless I’m doing something wrong.

[herdfans4]

6 hours ago, CineGraphic said:

 

There were more people booked on the San Juan based sailings than the Miami based sailings, so they chose to inconvenience a smaller amount of people. Makes sense to me.

But in reality it makes it much harder for those of us "inconvenienced"  on the VL cruises to rebook since most of the BL cruises were fully booked.  so now nothing available that is equivalent for us to book into.  I really hope the fact that I will be unable to find an "the same cabin" level with a sweet aft suite does not mean they screw me over when I have to book a lower quality cabin in rock star that is now going to actually cost more then the SAS I originally booked.  

[greenenvy]

4 hours ago, librarylady19 said:

A new question (I think) - I booked the TA as a solo and only paid for one person. So....I'm thinking I now have 2 options: a) book another solo cruise (longer the better!) or 2) book w/ hubby and pay the going rate for him. I am one of the lucky ones who got a great deal so I'm not too put out as I'm ending up with current perks plus more. Others, not so much 🤔

Did you have a solo room or a sea terrace? I’m not entirely sure but if you have a sea terrace you can probably add your husband and the only difference in price would be taxes/fees or there may not be a difference at all.