Unable to Book Excursions. “Guests with a errors” message every time.

[SailorMarg]

I’ve been trying to book excursions for months now and always get the same message.  “Guests with a errors” (grammar issue is theirs).  I have tried all excursions, all ports, different browsers, clearing cache, different devices, using a desktop, and always get this message.  I am “Green Lane”. I have spoken to the excursion “specialists” more than once and they tell me that there is no problem with my account, but for me to try again in a day or two because they can’t seem to figure out the problem.  The excursions are available to book, but neither I nor those in the excursion department can seem to book any.  I’m hoping someone else has had this issue and might provide some solution for me.  

Edited April 23, 2023 by SailorMarg

[PacnGoNow]

7 minutes ago, SailorMarg said:

I’ve been trying to book excursions for months now and always get the same message.  “Guests with a errors” (grammar issue is theirs).  I have tried all excursions, all ports, different browsers, clearing cache, different devices, using a desktop, and always get this message.  I am “Green Lane”. I have spoken to the excursion “specialists” more than once and they tell me that there is no problem with my account, but for me to try again in a day or two because they can’t seem to figure out the problem.  The excursions are available to book, but neither I nor those in the excursion department can seem to book any.  I’m hoping someone else has had this issue and might provide some solution for me.  

Is this on a Princess cruise?  How far out are you?

[SailorMarg]

9 minutes ago, PacnGoNow said:

Is this on a Princess cruise?  How far out are you?

Yes.  Regal Princess 02/11/2024.  Others on this cruise have booked excursions.

[PacnGoNow]

23 minutes ago, SailorMarg said:

Yes.  Regal Princess 02/11/2024.  Others on this cruise have booked excursions.

If the excursion desk can’t book them either, they may be updating the excursions.  Sometimes they take them out and then reload them. IDK if this is your case. 
 

You might have someone on your roll call try and see if they can book it.  Just to see if it’s your problem or the website.  
 

Also, the excursion desk should be able to find out what is going on.  They will say wait, since you’re far out, probably.
 

 

[dreaminofcruisin]

I had this exact same issue about 3 months ago. Interestingly enough, my cruise was also in February of 2024, but on the Sky. I was anxious to get it booked because I was trying to get a cabana and there are only a small number of them.

 

I tried calling Princess. She said she got the same thing and told me it was 'too early' even though they had sent me an email saying excursions were open. I gave up for a while and I think I tried about a month later and suddenly magically, it worked. 🤷‍♀️

 

I have no advice.....except to tell you I know how frustrating it is! If it isn't something that you think will sell out, try and wait a month and try again. Your only other option is to call them and ask for a supervisor, though who knows if that will do any good.

 

Good luck!

[beg3yrs]

I have the same error on the Sun Princess for a June 1, 2024 trip. I was also told we're too far out to actually book excursions.

[BettyCruiser]

send an email to: customerrelations@princesscruises.com

 

the fixed the same error for me

 

I sent the ship, date, confirmation # and the error message and they booked the excursion for me

[SailorMarg]

14 hours ago, BettyCruiser said:

send an email to: customerrelations@princesscruises.com

 

the fixed the same error for me

 

I sent the ship, date, confirmation # and the error message and they booked the excursion for me

Thank you.  I sent an email this morning as you suggested.  I will see what they are able to do for me.  I received an automatic reply that they were busy, etc.  We shall see.  Thanks again for sharing.

[Coral]

I had this issue last year. I had booked a B2B2B. Anyone on 1 cruise or a B2B could book excursions but anyone on a B2B2B could not. I probably called 10x over 2 weeks and ultimately got someone who understood. Most were saying it was too far out (it was a month out) or that we were not in Europe yet. I got transferred to medallion people -  I was so frustrated. I eventually got someone on the phone who had been with Princess for 10 years and somehow she new who to contact to fix it. So frustrating!

[BettyCruiser]

6 minutes ago, SailorMarg said:

Thank you.  I sent an email this morning as you suggested.  I will see what they are able to do for me.  I received an automatic reply that they were busy, etc.  We shall see.  Thanks again for sharing.

 

It took two weeks for a reply and by that time I had decided to cancel that cruise and book another so I'm not sure if the fix would have helped me to book other excursions on my own or if I would have had to send an email for each excursion I wanted to book.