Bluebird forever Posted May 20, 2023 #1 Share Posted May 20, 2023 Cutting a long story short. Was onboard and there was no fcc person. I complained to Azamara on return about this as I wanted to book onboard. Like many others had no response to any emails regarding this. Complained to Abta and Az have decided to only communicate through them! Claim they have offered me 200 dollars. This is the first I’ve heard and had no emails offering this! I’ve emailed the individual to inform them of this and black hole emails again. Which email will I actually get a response from? Tks Link to comment Share on other sites More sharing options...
Scots Caz Posted May 20, 2023 #2 Share Posted May 20, 2023 does the OBC show against the cruise you, I assume, subsequently booked after the cruise? (but were planning to book onboard) Did you end up booking with an agent? if so I would get the agent to query it. Link to comment Share on other sites More sharing options...
Riocca Posted May 20, 2023 #3 Share Posted May 20, 2023 2 hours ago, Bluebird forever said: Cutting a long story short. Was onboard and there was no fcc person. I complained to Azamara on return about this as I wanted to book onboard. Like many others had no response to any emails regarding this. Complained to Abta and Az have decided to only communicate through them! Claim they have offered me 200 dollars. This is the first I’ve heard and had no emails offering this! I’ve emailed the individual to inform them of this and black hole emails again. Which email will I actually get a response from? Tks If you’ve made a complaint to ABTA effectively you have asked them to arbitrate so all communication then has to be via ABTA. 1 Link to comment Share on other sites More sharing options...
Bluebird forever Posted May 20, 2023 Author #4 Share Posted May 20, 2023 Azamara at this stage! Link to comment Share on other sites More sharing options...
blag Posted May 20, 2023 #5 Share Posted May 20, 2023 43 minutes ago, Bluebird forever said: Azamara at this stage! I don't think so. I believe that Riocca is correct. Link to comment Share on other sites More sharing options...
Bluebird forever Posted May 20, 2023 Author #6 Share Posted May 20, 2023 No as this was a compensation potential offer with no agent onboard that’s what I’m battling. Link to comment Share on other sites More sharing options...
Baynanno1 Posted May 20, 2023 #7 Share Posted May 20, 2023 Not the first time there has been no Future Cruise staff on board, making it impossible to take advantage of the regular savings for various levels of loyalty and OBC for booking on board. 1 Link to comment Share on other sites More sharing options...
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