Negative balance showing on account

[JulsInAZ]

Hey all!

 

New to X and just completed our first booking online, paying in full. When I went into the reservation to fill out the passenger information, I saw that it's showing a negative balance of $73 and the stateroom total was lower. Has anyone else had this happen? Just wondering if this is some glitch and it will right itself, or if we really have that money either coming back to us or being put on our onboard account. 

 

Thanks for any help! So happy to finally be back to cruising!!!

[NorthStarStateCruiser]

7 hours ago, JulsInAZ said:

Hey all!

 

New to X and just completed our first booking online, paying in full. When I went into the reservation to fill out the passenger information, I saw that it's showing a negative balance of $73 and the stateroom total was lower. Has anyone else had this happen? Just wondering if this is some glitch and it will right itself, or if we really have that money either coming back to us or being put on our onboard account. 

 

Thanks for any help! So happy to finally be back to cruising!!!

I would just call in to have them pull up the account and booking confirmation. It's possible there was overpayment, but don't count on them being proactive and refunding you directly or applying the overage as OBC.

[gerelmx]

Do you have a cancellation on the cruise planner?

 

[cw2go]

Suggest looking at your excursions or dining booked thru Cel to see if any have been cancelled. 

 

Patty

[JulsInAZ]

Thanks for the replies. 🙂 I'll give them a call when I have a moment. It's just odd since it appeared as soon as the reservation popped up on my account without having booked anything other than the cabin itself.