klfrodo Posted June 20, 2023 #1 Share Posted June 20, 2023 All hypothetical and could call Alaska Airlines, but more fun to ask here. Wife and grandson are on the same PNR. The ticket was booked using my wife's companion fare under AS rules. Grandson is 12 yo Traveling with them on AS is Grandsons mother and other grandson on their own separate PNR with companion fare. Wife is ill but recovering and has asked me this "whatif" question. What happens if she is too ill to travel on their cruise vacation? Will grandson still be allowed to fly (companion fare remember) without my wife. His mom and little brother will still be on the flight. My thoughts are,,,, under normal conditions, Yes. However, maybe the T's & C's of the Companion Fare negate this. Link to comment Share on other sites More sharing options...
Rare Gardyloo Posted June 21, 2023 #2 Share Posted June 21, 2023 I would think he will, but a quick call to AS customer service will clarify things. 1 Link to comment Share on other sites More sharing options...
klfrodo Posted June 21, 2023 Author #3 Share Posted June 21, 2023 3 hours ago, Gardyloo said: I would think he will, but a quick call to AS customer service will clarify things. Thanks for getting back. I did end up reaching out to AS's customer service team on Twitter. They checked around and said that he would be able to travel with mom. Just call (and they provided a number) and they would make the necessary changes and put the companion fare discount code back into my wifes account. I will go on record and say this is not the first time that their social media/customer service team on Twitter has gone out of their way to assist me with a problem. Sometimes much faster than a phone call. 1 Link to comment Share on other sites More sharing options...
SelectSys Posted June 23, 2023 #4 Share Posted June 23, 2023 On 6/21/2023 at 12:26 PM, klfrodo said: I will go on record and say this is not the first time that their social media/customer service team on Twitter has gone out of their way to assist me with a problem. Sometimes much faster than a phone call My gut suggests that is because a phone call is in private and Twitter is in public. I will consider this as a future tactic to resolve an issue. Link to comment Share on other sites More sharing options...
klfrodo Posted June 23, 2023 Author #5 Share Posted June 23, 2023 10 hours ago, SelectSys said: My gut suggests that is because a phone call is in private and Twitter is in public. I will consider this as a future tactic to resolve an issue. I do recommend this as a future option for resolution. I've changed my tactics to social media for many corporations to include Marriott, T-Mobile, Xfinity and of course AS. Some are much better than others. I put AS up there. Unsure what you mean by public though. In situations like this I DM (direct message). Link to comment Share on other sites More sharing options...
SelectSys Posted June 24, 2023 #6 Share Posted June 24, 2023 11 hours ago, klfrodo said: Unsure what you mean by public though. In situations like this I DM (direct message). OK - I didn't understand that you sent in a direct message. I am a total neophyte when it comes to social media outside of places like CruiseCritic. 1 Link to comment Share on other sites More sharing options...
Sprocket Posted July 1, 2023 #7 Share Posted July 1, 2023 If I have questions I use the Chat option in Facebook Messenger and have for years. Outstanding customer service always and the response time is usually pretty quick. Link to comment Share on other sites More sharing options...
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