Mediterranean Cruise Enchanted 5/27/-6/10/23 Live chat w / Princess Representative

[Hoosiercruisemate]

Long story short; I was stricken w/ severe pneumonia on my cruise. Day 6 the Captain announced over speakers “wearing a mask” is highly advised. I spent over 30 hours in the Medical Center (the doctors and nurses we exceptional in my recovery) plus the costs.

I’ve reached out to Princess 4 times trying to get a copy of my folio showing I paid for medical costs ( as I am trying to get reimbursed). I did get one but only through 6/3 embarkation was 6/10/23. After “live chat “ yesterday I should get a complete folio 5/27/23-6/10/23.

Today I again “live texted” w/ representative inquiring of any future credits I may be entitled to for being under Dr care and not being allowed to take scheduled tours. Attached is her response.

Beware to new cruisers to Princess Cruise Line as it will be inevitable you will get sick on a cruise!

[PacnGoNow]

14 minutes ago, Hoosiercruisemate said:

Long story short; I was stricken w/ severe pneumonia on my cruise. Day 6 the Captain announced over speakers “wearing a mask” is highly advised. I spent over 30 hours in the Medical Center (the doctors and nurses we exceptional in my recovery) plus the costs.

I’ve reached out to Princess 4 times trying to get a copy of my folio showing I paid for medical costs ( as I am trying to get reimbursed). I did get one but only through 6/3 embarkation was 6/10/23. After “live chat “ yesterday I should get a complete folio 5/27/23-6/10/23.

Today I again “live texted” w/ representative inquiring of any future credits I may be entitled to for being under Dr care and not being allowed to take scheduled tours. Attached is her response.

Beware to new cruisers to Princess Cruise Line as it will be inevitable you will get sick on a cruise!

That’s a good one!  
Did you get your medical records from the ship?

[Hoosiercruisemate]

Yes.

[cruisequeen4ever]

Holy cow that’s horrendous customer service!! I hope the executives see this and fire that rep. I’m sorry you got so sick and hope it never happens to you again. 

[PacnGoNow]

20 hours ago, Hoosiercruisemate said:

Yes.

Good.  Hope you are well now after all that ordeal.