More Help Needed for Specialty Dining, Please!

[Rick&Jeannie]

OK...I think I see now.  I would just dispute one of the charges with your CC company...see what happens.

[Steelers36]

4 hours ago, Worldtraveler 4727 said:

I don't know what else to tell you or how to explain these odd charges either.

On August 3 through the Medallion App, I made two reservations for 4 people (all have two specialty dining credits each) at the Crown Grill for Nov 7 & 12, 2023, and my Visa alerted me that there were two charges made on the same day for the same amount. 

My TA did get a hold of Princess. The agent said she could see the charges but could not do anything--wait to get onboard and they will be removed. I hope the agent meant refunded. I have been told by others on here that I would receive refundable OBC. 

 

Hi there, I noticed your card was charged twice for the same amount. Here are the details:

PRINCESS CRUISE LINES Thursday, August 3, 2023 $142.93 Thursday, August 3, 2023 $142.93

 

Okay, and you had made two bookings.  And we already discussed that the App doesn't always recognize SD credits and apply them.  When using the App, just before you commit, it does show the amount being charged,  But you won't see it again (good idea to do a screen grab and save it I suppose).

 

Credit card statement will indicate the base currency you were charge in - and that amount - and also the conversion rate and the ending amount in USD - presumably $142.93. 

 

Is this correct?  I am not sure why I am continuing this other than I don't understand where the amounts came from - and perhaps you don't either.  If you were at home pre-cruise and using the App, I would expect you to be charged $39/pp booked (or $35 for Sabitini's).  That is $140 USD or $156 USD.  

 

If you aren't sure what is happening, go into the App and pretend to book the same SD location for a different open day & time.  Carry on to the next page where it shows the amount charged.  You should see what the App is doing and then you can back out and not commit the reservation.

 

 

ETA:  I am thinking you were charged the AUD cover charge for CG and your credit card company (or VISA for example) converted to USD and you ended up paying about $143 instead of the expected $156.  That's nice in that regard, but I realize you have not received your free meals as yet.

 

If this is the case, and you cancel, your credit refund will be in AUD and when VISA converts to USD, you will get something less than $143 (assuming steady exchange rate because refunds get you less and charges cost more).

 

If you then wait and book on board your cabin account will be charged in AUD for whatever the ship charge is for CG.  Not sure current Australia cover charge. 

 

In the end, your cabin account will be charged to your VISA and they will convert the AUD total to USD at the market rate plus upcharge. 

 

If ship gives you OBC in lieu, well who knows how that works out with exchange rates again.  Hopefully, you have other charges to pay off OBC???

 

Bottom line, it is unforgiveable for Princess IT Team at this point in time to still have this sh**ty bug that doesn't recognize and apply SD credits.

 

 

I did mention on another post that if you book both times for 4 people, you are paying because I am pretty sure the system doesn't apply dining companion credits.  You might ask a DMW specialist on the help phone if that is true or changed.  I think there would be a permission issue if a guest was consuming another guest's SD credits without their approval.

 

 

ETA2:  I was just checking and I believe CG is now $53 AUD which is approx $35 USD.  Not correct...hmmm.

Edited August 8, 2023 by Steelers36

[Steelers36]

20 minutes ago, Steelers36 said:

ETA2:  I was just checking and I believe CG is now $53 AUD which is approx $35 USD.  Not correct...hmmm.

AUD has fallen to USD in recent days and PCL only sets their rates every so often, so right now, it's a good deal.  When PCL set the cost at $53 AUD, the exchange to USD was likely much closer to $39.