If I hadn’t paid…..

[zimmerman]

I cruise in a weeks time

my balance was due late June

 

I’ve checked in online

i have cruise passes

i was offered Royal Up

theyve emailed me my documents

on the website it says no balance due

 

All good then???

 

But I cannot find a record of paying it!!!

 

aside from the £450 deposit (July-22)… I cannot find any money coming from the account or credit card where I usually pay for everything.

 

If I hadn’t paid the balance on time, would i have been able to check in?

 

would the website say no balance due (and it’s said this for ages) if I’d missed it?

I’d assume some other message and/or emails to tell me I’d missed paying?

[zimmerman]

It’s weird the website doesn’t offer any sort of statements/account activity option.

[orville99]

Did you book through a TA or directly? If you booked with a TA, they would have copies of the booking invoices. If you booked directly, you could call RCL and request a copy of your booking invoice. If you made payments directly to RCL along the way, you should have received emails with updated invoices (check your spam or junk folder.)

[swoopy2110]

Enter your reservation info here:

https://www.royalcaribbean.com/faq/questions/make-a-payment-forum.html

It shows you payment history on the right.

[orville99]

17 minutes ago, swoopy2110 said:

Enter your reservation info here:

https://www.royalcaribbean.com/faq/questions/make-a-payment-forum.html

It shows you payment history on the right.

Unfortunately, unless you still have any monies due, it will only show you the total amount paid, and that the cruise is fully paid for.

 

This seems to be a better link if there are still any monies owed:

 

https://www.royalcaribbean.com/reservation/lookup

[zimmerman]

Thanks both.  

 

I owe -£69 apparently.

 

not sure if that means how much I owe, or I’m in credit?

 

Either way, both links shared, look like I’m ok.

[orville99]

2 minutes ago, zimmerman said:

Thanks both.  

 

I owe -£69 apparently.

 

not sure if that means how much I owe, or I’m in credit?

 

Either way, both links shared, look like I’m ok.

A minus sign typically means you overpaid by 69 pounds. I had one of those on my upcoming October cruise. Somehow I overpaid by $100. They eventually credited my card for that.