Rare asnaleah Posted August 30, 2023 #1 Share Posted August 30, 2023 There was a change in an excursion we had purchased previously. We did not like the new timing so I called Celebrity to see if we could change it to the next day (we are overnight in port). Waited less than 1 minute, got connected to the lovely Richard who not only changed that excursion, but due to the flash sale, repriced all the other excursions we had booked. Quite a savings. Richard made my day!! 3 Link to comment Share on other sites More sharing options...
fenton04 Posted August 30, 2023 #2 Share Posted August 30, 2023 Good For you. 2 Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted August 30, 2023 #3 Share Posted August 30, 2023 Good for you. With all the complaints they are probably receiving it's nice to know there are still good CSA with Celebrity who are willing to go the extra mile. 3 Link to comment Share on other sites More sharing options...
wrk2cruise Posted August 31, 2023 #4 Share Posted August 31, 2023 (edited) I have to say that I have booked flights with FBC for 2 sailings next year. In the last couple of weeks I had to contact them a couple of times. 1) Had an AA flight change which changed my 1 stop to 2 stops. Rather than wait 30-60 days as stated in the email I called. A couple minute wait and a lovely agent who moved me to a 1 stop United flight for $100 less pp. 2) Called to book flight for a sailing at the 330 day mark. Celebrity had my desired flight but almost $2k pp more than on the AA site. Again very short hold time and another kind agent answered, gathered my info and presented me with her choice. I asked if they had the AA flights and she quoted me the HIGH price on the FBC website. I told her the price on the AA site and asked her about their advertised best price gty. She responded that the AA price was non-refundable which was correct so I gave her the refundable price which was $200 more. She put me on hold and came back in about 2 minutes with my desired flights, refundable for $5 less than the non-refundable price on the AA site. I generally don't do FBC but given the current airline pricing I'm taking advantage of the pay later and will take my chances with any hiccups. I found both agents knowledgeable and efficient, making sure everything was taken care of and correct before hanging up. Edited August 31, 2023 by wrk2cruise 1 Link to comment Share on other sites More sharing options...
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