Why on Earth would Regent Schedule Computer Maintenance at the Exact Time Our Excursion Bookings Open?

[-Lew-]

Help me understand why maintenance could not be scheduled to be done overnight or our excursion booking date and time moved up or back a day or two?  With notice, of course!!

 

[Gray Lady]

-Lew-, the same thing happened to us back in April. We were finally able to book our excursions Sunday afternoon. And more importantly, we were able to book everything that we wanted. Hopefully you are in a suite where you are booking a full year out. It is very frustrating, I know. 

[PhD-iva]

Mtce is done every weekend……..just when working people finally have time to pull the trigger……NOPE!

[cwn]

Mike Moore told us about this problem on his thread a month or so go. 

[RELS]

Just now, cwn said:

Mike Moore told us about this problem on his thread a month or so go. 

 

They have heard us, and they are working on a solution, but the wheels of change seem to grind very slowly.

[papaflamingo]

To echo RELS and CWN Mike Moore explained in an earlier thread that maintenance must be done during this time period because if later it runs into problems with Regent UK normal hours.  It all has to do with the time the computer systems are in least demand.  

[-Lew-]

49 minutes ago, papaflamingo said:

To echo RELS and CWN Mike Moore explained in an earlier thread that maintenance must be done during this time period because if later it runs into problems with Regent UK normal hours.  It all has to do with the time the computer systems are in least demand.  

 

I understand now; however, why not inform those scheduled to book excursions or dining via email in advance.  A workable option might be to schedule maintenance on weekends and access to excursions and dining on weekdays.

 

A warning in advance via email would have been much better than the site not responding while attempting to complete bookings.  With the website's booking process so slow anyway, it was difficult to determine whether it was its normal operation or something else.

[papaflamingo]

4 hours ago, -Lew- said:

 

I understand now; however, why not inform those scheduled to book excursions or dining via email in advance.  A workable option might be to schedule maintenance on weekends and access to excursions and dining on weekdays.

 

A warning in advance via email would have been much better than the site not responding while attempting to complete bookings.  With the website's booking process so slow anyway, it was difficult to determine whether it was its normal operation or something else.

You'll have to ask Mike Moore.  I was just passing information from a previous discussion as I remember it. 

Edited September 24, 2023 by papaflamingo