Can you contact Celebrity by e-mail?

[Difiroa676]

Hi, is it possible to reach the Celebrity customer service by e-mail? I found this one on their wdbsite for international customers: web_intl_response_cci@celebritycruises.com, but it doesn't exist.

 

Tnx in advance.

[Denny01]

Try cec@celebrity.com. 

 

Den

[cruisestitch]

What is your issue?  With some specifics someone here may be able to advise

[Difiroa676]

- Ordering a non-alcoholic drink package for one person in the stateroom, while the other have the classic beverage packages. If i try to book this online, it automatically select all the persons in the stateroom: impossible to just select the one person.

 

- question on how to purchase the prepaid tips. In the planner it is mentioned as an 'add on',, but when i press the + button, bothing happens. The prepaid tips aren't added to the amount due...

 

I guess those are both IT-related questions, so i thought i'd give it a try to reach to Celebrity by mail. I've now used the one Denny mentionned (tnx Denny 😉).

 

But while i'm at it, a short final question. On connie (and maybe on other ships too) you can select a regular concierge class stateroom or a 'prime' concierge class stateroom. It's the same price... Is the location of the staterooms the criterium?

 

Tnx for the help!

Kind regards.

[cruisestitch]

4 hours ago, Difiroa676 said:

- Ordering a non-alcoholic drink package for one person in the stateroom, while the other have the classic beverage packages. If i try to book this online, it automatically select all the persons in the stateroom: impossible to just select the one person.

yes that is how it is on Celebrity.  Both must have the same package.   They might make an exception if there is a medical reason why one person cannot have the alcohol package, such as pregnancy, or interference with prescription medicines but you have to plead your case by phone

4 hours ago, Difiroa676 said:

 

- question on how to purchase the prepaid tips. In the planner it is mentioned as an 'add on',, but when i press the + button, bothing happens. The prepaid tips aren't added to the amount due...

yes, you have run into an IT problem.  Sending an email won’t help.

 

4 hours ago, Difiroa676 said:

I guess those are both IT-related questions, so i thought i'd give it a try to reach to Celebrity by mail. I've now used the one Denny mentionned (tnx Denny 😉).

my advice would be that you need a travel agent who can work you through issues like this

4 hours ago, Difiroa676 said:

 

But while i'm at it, a short final question. On connie (and maybe on other ships too) you can select a regular concierge class stateroom or a 'prime' concierge class stateroom. It's the same price... Is the location of the staterooms the criterium?

normally, they are not the same price and yes, location is the criterion

4 hours ago, Difiroa676 said:

 

Tnx for the help!

Kind regards.

 

[Cruise for vacation]

I am looking for an email as well.  I purchased the speciality dining with OBC.  It was deducted from my balance and I have a confirmation.  Every time I call celebrity they say I do not have specialty dining on my reservation.  I ask for an email confirmation every time they send me a confirmation it shows on my receipt.  Every time I call they say they will research and call me back I’ve waiting two weeks with no call back.  I have contacted blue chip club ( John, Loren, Angelica Ann supervisor) that is who booked my cruise. I talk to the retreat specialist Rachel, Engagement center Eric and no one has been able to assist.

[cruisestitch]

This sounds like something that they can fix on board.  You have your confirmation to show them and that should be sufficient.