Entertainment Charge and Convenience Fee

[Sandyandgretal]

I cruised on the Getaway in November 2023 and checked my charges daily.  Everything looked fine.  However, when I received the final invoice, which was emailed to me after I returned home, I saw there had been four charges to my account on the day of disembarkment; two charges of $1,000 each for a "Getaway Entertainment Charge" and two charges of $30 each for a "Entertainment Convenience Fee", for a total of $2,060 (there were two of us cruising). I tried to call Norwegian to find out what these charges represented, but for any inquiries regarding past cruises you are instructed to email them, which I did.  But I haven't had a response yet and its been almost two months.  Does anyone know what these charges are for?  Thank you!

[shof515]

did you use the casino? if you transfer money from your onboard account to the player account this might be it

[RocketMan275]

45 minutes ago, Sandyandgretal said:

I cruised on the Getaway in November 2023 and checked my charges daily.  Everything looked fine.  However, when I received the final invoice, which was emailed to me after I returned home, I saw there had been four charges to my account on the day of disembarkment; two charges of $1,000 each for a "Getaway Entertainment Charge" and two charges of $30 each for a "Entertainment Convenience Fee", for a total of $2,060 (there were two of us cruising). I tried to call Norwegian to find out what these charges represented, but for any inquiries regarding past cruises you are instructed to email them, which I did.  But I haven't had a response yet and its been almost two months.  Does anyone know what these charges are for?  Thank you!

Protest the charges through your credit card company.

[Sandyandgretal]

41 minutes ago, shof515 said:

did you use the casino? if you transfer money from your onboard account to the player account this might be it

Thank you!!! That's what is did. I needed extra cash for tips so I charged it to my account. 

[dexddd]

Heck, if $2,000 in tips you need to start a tipping thread.  Oh wait, already done.