Anyone tried Comfort Suites for Atlantis lately?

Mediterranean_Honeymooner · December 31, 2023

Hoping to try this “hack” for our upcoming cruise, but had read some conflicting reports on whether you could pick up your Atlantis vouchers as soon as you got to Comfort Suites, or whether you’d have to wait until check in time at 3.

StevenMA · January 5

I have read in other topics that you can go the morning of to pick up the vouchers. I remember reading some people went as early as 9 am with no problems.

momof4boys · January 5

Last July (2023) we were booked at Comfort Suites like we had done 7 times before. I read somewhere that Atlantas was no longer allowing CS guests to use their pools. I called both Comfort Suites and Atlantas and was told that they no longer accept Comfort Suites Guests at the Atlantas pools. I emailed them their comfirmation that said it was allowed.....but it didn't matter. Even after talking to higher ups....they said we could use the pools at Comfort Suites only. UGH. So we cancelled. When we went in July we asked again and were told they do not allow reciprocity between the two. Be very careful booking CS.

Mediterranean_Honeymooner · January 5

3 hours ago, momof4boys said:

Last July (2023) we were booked at Comfort Suites like we had done 7 times before. I read somewhere that Atlantas was no longer allowing CS guests to use their pools. I called both Comfort Suites and Atlantas and was told that they no longer accept Comfort Suites Guests at the Atlantas pools. I emailed them their comfirmation that said it was allowed.....but it didn't matter. Even after talking to higher ups....they said we could use the pools at Comfort Suites only. UGH. So we cancelled. When we went in July we asked again and were told they do not allow reciprocity between the two. Be very careful booking CS.

Hmmm…that’s strange, because they still promote it heavily on their website. I also called and emailed and they said they still offer it. Plus, I know another person here on CC did it in September 2023, so that would have been after they told you no.

StevenMA · January 6

Hi,

I have actually just booked one night at Comfort Suites on expedia which also advertised that we get vouchers for day passes.

I will be calling them as well as Atlantis to confirm everything and update you tomorrow.

StevenMA · January 6

Well that was quick I rechecked my Expedia and got a mesage from CS please see below. I was happy that I did not have to sleep there as I have horrible experience when I booked one in Florida, I just wanted the hack for Atlantis. Oh well.

Thank you for choosing Comfort Suites Paradise Island. We are pleased to confirm your reservations. Please note that effective immediately bookings made on the same day (day of arrival) will not have access to the amenities of Atlantis. Advance booking is required. Please contact the hotel for further information. The following tax and charges are applicable: 10% Valued Added Tax, 11% Resort Levy, $5.00 per person per day Housekeeping charge, and $39.50 per person per day Hotel Service Charge. $40.00 added to the rate for 3rd and 4th adult, plus Value Added Tax. Children 16 years and over are charged as adults. Children 12 years to 15 years are charged $39.50 per child per day (Housekeeping, and Hotel Service Charge), included in total. Cancellation Policy: 3 days prior to arrival for stays January 3rd to December 16th or 1 night room and tax will be charged. 14 days prior to arrival for stays December 17th to January 2nd, or 2 nights room and tax will be charged. Please contact the hotel for any additional information: Toll free 1-833-686-2971 or direct 1-242-605-6300 email ----@--------.---

Mediterranean_Honeymooner · January 6

5 hours ago, StevenMA said:

Well that was quick I rechecked my Expedia and got a mesage from CS please see below. I was happy that I did not have to sleep there as I have horrible experience when I booked one in Florida, I just wanted the hack for Atlantis. Oh well.

Thank you for choosing Comfort Suites Paradise Island. We are pleased to confirm your reservations. Please note that effective immediately bookings made on the same day (day of arrival) will not have access to the amenities of Atlantis. Advance booking is required. Please contact the hotel for further information. The following tax and charges are applicable: 10% Valued Added Tax, 11% Resort Levy, $5.00 per person per day Housekeeping charge, and $39.50 per person per day Hotel Service Charge. $40.00 added to the rate for 3rd and 4th adult, plus Value Added Tax. Children 16 years and over are charged as adults. Children 12 years to 15 years are charged $39.50 per child per day (Housekeeping, and Hotel Service Charge), included in total. Cancellation Policy: 3 days prior to arrival for stays January 3rd to December 16th or 1 night room and tax will be charged. 14 days prior to arrival for stays December 17th to January 2nd, or 2 nights room and tax will be charged. Please contact the hotel for any additional information: Toll free 1-833-686-2971 or direct 1-242-605-6300 email ----@--------.---

I’m confused…why can you not use hack?

StevenMA · January 6

3 hours ago, Mediterranean_Honeymooner said:

I’m confused…why can you not use hack?

according to the message it says we cannot get the tickets the same day of the booking and then theyve added all those random charges. I am so against ever booking anything at any comfort suites anywhere. Im just glad I paid for the free cancellation with these clowns.

Edited January 6 by StevenMA

StevenMA · January 6

So a little update, I spoke to someone from CS Bahamas and they said they might not release the vouchers before checkin time at 3pm...

About the vouchers they said you can still book at CS but not the day of your travel to get the vouchers

Mediterranean_Honeymooner · January 6

1 hour ago, StevenMA said:

So a little update, I spoke to someone from CS Bahamas and they said they might not release the vouchers before checkin time at 3pm...

About the vouchers they said you can still book at CS but not the day of your travel to get the vouchers

Correct, you can still get passes but cannot book the hotel that morning and still get them. I was told on the phone to book at least 48 hours in advance.

As far as the voucher time, that’s what I’m hoping to find out as I’ve gotten some conflicting info. So hoping to find someone who has been recently so I can get feedback.

StevenMA · January 7

I have written to them and they have confirmed to me in writing that that we can go there as early 8am for a pre check-in and get the vouchers but cannot guarantee that we get keys to room before 3pm.

mjkacmom · January 7

4 hours ago, StevenMA said:

I have written to them and they have confirmed to me in writing that that we can go there as early 8am for a pre check-in and get the vouchers but cannot guarantee that we get keys to room before 3pm.

Nothing has changed, you just need to book the room a couple of days before travel. You can even check out when you check in if you never plan on using your room (which might not be available until the afternoon). There have always been taxes and fees, it’s important to do the math to determine the cheapest way to see Atlantis (CS, resort for a day, ship’s excursion, Atlantis directly). We’ve done it through CS and through the cruise ship.

Mediterranean_Honeymooner · January 7

12 hours ago, StevenMA said:

I have written to them and they have confirmed to me in writing that that we can go there as early 8am for a pre check-in and get the vouchers but cannot guarantee that we get keys to room before 3pm.

Would you mind terribly to forward that email to me so I can have it too in case they give me any trouble? I would really really appreciate it. My email is krdague@yahoo.com

StevenMA · January 8

10 hours ago, mjkacmom said:

Nothing has changed, you just need to book the room a couple of days before travel. You can even check out when you check in if you never plan on using your room (which might not be available until the afternoon). There have always been taxes and fees, it’s important to do the math to determine the cheapest way to see Atlantis (CS, resort for a day, ship’s excursion, Atlantis directly). We’ve done it through CS and through the cruise ship.

I ave booked through expedia, I expect that all the fees are included in it already

StevenMA · January 8

2 hours ago, Mediterranean_Honeymooner said:

Would you mind terribly to forward that email to me so I can have it too in case they give me any trouble? I would really really appreciate it. My email is krdague@yahoo.com