TrinaLC Posted January 30 #1 Share Posted January 30 I’ve been denied locking into my account for over a week - I always get an error that I am blocked, I need to log in from my country of origin. I am in the United States, using the msccruiseusa website as always in the past. Same problem whether using my phone, iPad, or laptop. And whether using our internet or logging in over cell service. this happened once a few months ago but resolved itself over a weekend. Anyone else? Link to comment Share on other sites More sharing options...
Mark_T Posted January 30 #2 Share Posted January 30 Lots of us have the same problem, possibly triggered by also logging into the MSC app, but you are certainly not alone. No easy fix has come to light so far, but there is another thread around here where a couple of people are working through the support options to get a fix... Link to comment Share on other sites More sharing options...
TrinaLC Posted January 30 Author #3 Share Posted January 30 Imagine the bookings being lost! Link to comment Share on other sites More sharing options...
Rare AstoriaPreppy Posted January 30 #4 Share Posted January 30 Same. After using the app to check in for our Meraviglia cruise earlier this month, my account has been locked out from the app, website, etc. The only way I was able to access anything for the cruise or use the app was by using my booking number (not my username/password). There's no way I can check my voyager's club points earned for the trip, etc. From what I've gathered, MSC's IT backend is notoriously poor, and there's not really a good way to resolve the issue. I've heard that calling MSC directly can help resolve, but I haven't tried that yet. Link to comment Share on other sites More sharing options...
Bgwest Posted February 2 #5 Share Posted February 2 Same here. After a month, I sent an email to MSC. They replied in a few days and fixed the issue. Link to comment Share on other sites More sharing options...
Esv104 Posted February 2 #6 Share Posted February 2 (edited) Was there a special email address you used? Edited February 2 by Esv104 Link to comment Share on other sites More sharing options...
oceans.calling Posted February 2 #7 Share Posted February 2 I read that someone was helped by emailing mscvoyagersclub@msccruisesusa.com. I sent an email with the same complaint hoping they fix it as I have a cruise upcoming and six more booked. 🤦🏼♀️🤦🏼♀️🤦🏼♀️ Link to comment Share on other sites More sharing options...
Bgwest Posted February 2 #8 Share Posted February 2 1 hour ago, Esv104 said: Was there a special email address you used? Nothing special. Used the same email as in post #7. But it is MSC. Good Luck!! Link to comment Share on other sites More sharing options...
TrinaLC Posted February 2 Author #9 Share Posted February 2 I sent an email this afternoon to that address after trying to get help online. Fingers crossed. Link to comment Share on other sites More sharing options...
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