On Board Account Balance Due Guest

[besjes]

After our trip, we disembarked with MSC owing us 330.00 for several  excursions that were canceled by them.   We were told that we would get the funds back in two billing cycles.    It has been longer than 2 billing cycles.     Does anyone have ideas on how or when we will get this money back?   Does anyone have a phone number or email for the billing department?  

[Bgwest]

31 minutes ago, besjes said:

After our trip, we disembarked with MSC owing us 330.00 for several  excursions that were canceled by them.   We were told that we would get the funds back in two billing cycles.    It has been longer than 2 billing cycles.     Does anyone have ideas on how or when we will get this money back?   Does anyone have a phone number or email for the billing department?  

Did you book through a TA? 
If so, contact them and ask them to get involved. 

[The Dad]

challenge the  charge with your credit card company

[deliver42]

Getting money back from MSC is harder than pulling teeth. They just hope you'll go  away.

[besjes]

3 hours ago, deliver42 said:

Getting money back from MSC is harder than pulling teeth. They just hope you'll go  away.

So true.   And we are not going away