Lost credit , how is simply more working for you

[EJL2023]

5 minutes ago, Hlitner said:

Yep, and we are aware it is closed.  However, Avis still shows are confirmed reservation.  So what would happen is we would go to that location (with our confirmed reservation) to find it closed :).  Now, you would think that Avis would notify us of the closure (and that their nearest open location is 18 miles away at the airport) but they do not give us that courtesy.  This is why independent travelers always need to double check all the little details and than check again :).  When we made the reservation a few months ago, I was surprised to see that Avis listed that location being open on May 1.  I even called Avis in the USA who checked and said they also showed the location open on May 1.  We booked it hoping they would be open, but knowing that being Italy it would likely close on a holiday.

 

The funny thing is if I were to make a new reservation today, it rejects the reservation because the location is closed.  However, there is no attempt (on their part) to update folks from which they have already accepted reservations.  Kind of like getting to the airport for you flight only to find it was cancelled months ago, but nobody bothered to tell the customers.

 

Hank

Well Italy when it comes to transportation is always an adventure. We booked train tickets from Venice to Trieste. Checked the website daily for any strikes or changes. Nothing. Show up at train station and they advise that line is not running today due to scheduled maintenance. Of course never notified of anything from train company where advance ticket purchased. So they then rerouted to the main train station in Venice where you had a couple of minutes to now change trains…made it at last second. 

[Hlitner]

5 hours ago, EJL2023 said:

Well Italy when it comes to transportation is always an adventure. We booked train tickets from Venice to Trieste. Checked the website daily for any strikes or changes. Nothing. Show up at train station and they advise that line is not running today due to scheduled maintenance. Of course never notified of anything from train company where advance ticket purchased. So they then rerouted to the main train station in Venice where you had a couple of minutes to now change trains…made it at last second. 

Yeah, Italy can be a challenge.  A few years ago we were staying in a Condo near San Gimignano and decided to go to Florence for dinner.  We drove over to the small train station at Certaldo and waited for the frequent train to Florence (that comes from Siena).  When the time for the train came and went, there were about 20 of us (mostly local Italians) that just shrugged and waited a half hour for the next train that also did not come  So, DW and I got in our car and drove over to San Gimigano where we went to a place for dinner.

 

A few days later, we drove to FCO (to fly home).  We had plenty of time, so I stopped at the airport's train station.  We actually managed to get the station master, who was fluent in English, and asked him about those trains (from Certaldo to Florence) and how we could get our money back for the tickets we had purchased from the vending machine.  He just laughed and said there had been a 1/2 day unscheduled strike on the line from Siena to Florence!  If we were Italian citizens, he could have refunded our money (less than $20) but foreigners had to fill out a long form to request a refund that would be mailed.  It would have been an Italian check in Euros, which was worthless back in the States.  Go figure.

 

Hank