Do I need to call to apply a credit from a cancelled cruise?

[KKB]

I don't see it anywhere on my account...is it necessary to call to use it?

Thx

[shof515]

yes or contact your pvp

[SDPadreFan]

A Carnival PVP is certainly the easiest way, but any TA can get it credited through Carnival. I've done it both ways.

[jsglow]

Almost certainly yes.

[babygrljaz]

There used to be a form you could submit online. It's been a few years so i don't know if it's still available 

[lubedobedo]

On the email from Carnival about the cruise cancelation, near the bottom, there was a place that said click here after you rebook to apply your credit. That’s what it said on mine.