Anyone know a fix to error code 502 when logging on to the MSC website?

[Stockjock]

Every time I try to logon to MSC's website, I get a message "request failed with status code 502."  My girlfriend's account doesn't do this.  I can login using the booking number, but my functionality is limited.

Anyone experience this?  I've cleared all cookies and cache, but no luck.  The error occurs on multiple devices.

[stefmaia]

use a different browser. I find that I have problems with firefox and chrome but not with MS Edge.

[Stockjock]

10 hours ago, stefmaia said:

use a different browser. I find that I have problems with firefox and chrome but not with MS Edge.

Didn't help.  I called MSC and they said they put in a ticket to fix it, but after about a week, no improvement.  They also asked me to send a message to mscvoyagersClub@msccruisesusa.com and I've done that.  It doesn't seem as if Voyager's Club would be the ones to correct a technical issue, but we'll see.

[JT1962]

1 hour ago, Stockjock said:

Didn't help.  I called MSC and they said they put in a ticket to fix it, but after about a week, no improvement.  They also asked me to send a message to mscvoyagersClub@msccruisesusa.com and I've done that.  It doesn't seem as if Voyager's Club would be the ones to correct a technical issue, but we'll see.

Voyagers Club was able to fix mine a few months ago. The error apparently has something to do with your voyager number between the app and the website.