Windstar Website

[Nearpost345]

I just had a very productive “Chat” with Richard at Windstar. I got lucky as he is a lead over there, and he knew his stuff.

 

I have been going to My Windstar and logging in as a returning guest (10 cruises with windstar). Richard told me to log in as a NEW guest instead. you will provide your reservation number, your name, and your sailing date.

Your reservation will appear. If you tap (ipad) on your itinerary a new menu opens up

which includes excursions. if you tap on each excursion, details will come up.

 

hope this helps . And yes I was getting the “unauthorized message” while trying to navigate the returning guest pages.

[Nearpost345]

Further, they now have a “special requests” menu that allows dietary requirements allergies, separate beds etc. to be booked

[Nearpost345]

Update , now when I log in the special requests link is no longer there. The excursion menu with full details is still available though.

[Host Jazzbeau]

I don't know why I'm lucky, but the website is still working 100% for me – special requests and all.  I sign in as a Returning Guest (even though I've never sailed Windstar) with the client ID from my booking.

[J&MSails]

When I tried to book excursions it says you have to pay for them through your travel agent.  So the travel agent has to sit on hold

 

[Host Jazzbeau]

1 minute ago, J&MSails said:

When I tried to book excursions it says you have to pay for them through your travel agent.  So the travel agent has to sit on hold

 

I called Windstar and they let me pay, even though I am booked through a travel agent.

[J&MSails]

Thanks

[Nearpost345]

22 minutes ago, Host Jazzbeau said:

I called Windstar and they let me pay, even though I am booked through a travel agent.

yes I was told the same by spvsr Richard, but by phone only, can’t use chat function to give them credit card info.

[Nearpost345]

So has anyone been able to find their past cruise history on the new set up? If so, where was it located.Thank you

 

Regarding the disappearing special requests page , congrats to Host Jazzbeau for always being able to see it (at least as of his last post). I was told that the special requests page is “not yet fully vested”.

[Nearpost345]

Since the new Seaware website started up has anyone been successful in seeing their past cruise history. If so, where did you find it?

 

Thanks

[IpswichChris]

14 hours ago, Nearpost345 said:

Since the new Seaware website started up has anyone been successful in seeing their past cruise history. If so, where did you find it?

 

Thanks

No, I haven’t been able to find previous cruise…. or Yacht Club member points

[Nearpost345]

Fair enough Ipswich Chris, I wanted to be sure I wasn’t missing a trick there.

[piedpiper99]

The website is improving.  I just booked a cruise and everything is correct even when using my very old login ID.  I can't see all my past trips or my status, but the information on the details on my new cruise are more complete than it ever has been. I think they are making progress.

 

Note - It does show my status on my reservation, but not how many days I have cruised.

[hikerbiker]

I am three star level with Windstar and have been having issues logging in using my previous username and password.  Instead of trying as a returning guest, just now I "created" an account using my old password and suddenly all my current booking info populated along with all excursion info and the ability to book excursions online.