SATaxman Posted July 9 #1 Share Posted July 9 Are there any "perks" which are NOT compatible with Free Gratuities? We had Free Gratuities on one of our booked cruises. The Amex Platinum 10X points were added, now no free gratuities. Is this real or was it a mistake. Yes, I have left a message for my TA. Just wondering if anyone else has experienced this. Thanks Link to comment Share on other sites More sharing options...
Flatbush Flyer Posted July 9 #2 Share Posted July 9 12 minutes ago, SATaxman said: Are there any "perks" which are NOT compatible with Free Gratuities? We had Free Gratuities on one of our booked cruises. The Amex Platinum 10X points were added, now no free gratuities. Is this real or was it a mistake. Yes, I have left a message for my TA. Just wondering if anyone else has experienced this. Thanks If your “free” grats were OCAPP (pass through funds from O via TA) they may not be combinable with other perks originating from O (though called something else. Link to comment Share on other sites More sharing options...
EJL2023 Posted July 9 #3 Share Posted July 9 26 minutes ago, SATaxman said: Are there any "perks" which are NOT compatible with Free Gratuities? We had Free Gratuities on one of our booked cruises. The Amex Platinum 10X points were added, now no free gratuities. Is this real or was it a mistake. Yes, I have left a message for my TA. Just wondering if anyone else has experienced this. Thanks We had received Prepaid Gratuities on an upcoming cruise via our TA. We also used two separate AMEX offers for payments on this cruise. We recently just had to make a change for an excursion no longer being offered. The updated invoice sent with that change still shows the PrePaid Gratuities included. However, We were not eligible for the $300 shipboard credits from the Amex Platinum cruise program because of receiving the prepaid gratuities. Link to comment Share on other sites More sharing options...
SATaxman Posted July 9 Author #4 Share Posted July 9 21 minutes ago, Flatbush Flyer said: If your “free” grats were OCAPP (pass through funds from O via TA) they may not be combinable with other perks originating from O (though called something else. The $150 OBC from Amex came with my deposit using my Platinum card. They did not show up until I made final payment today, and that is when the OCAPP gratuities disappeared. Link to comment Share on other sites More sharing options...
EJL2023 Posted July 9 #5 Share Posted July 9 (edited) 2 minutes ago, SATaxman said: The $150 OBC from Amex came with my deposit using my Platinum card. They did not show up until I made final payment today, and that is when the OCAPP gratuities disappeared. That is the one I mentioned in my post above. Had a choice….the free grats or the AMEX OBC, not both. We chose the free grats since it was much more. Edited July 9 by EJL2023 Link to comment Share on other sites More sharing options...
SATaxman Posted July 9 Author #6 Share Posted July 9 21 minutes ago, EJL2023 said: That is the one I mentioned in my post above. Had a choice….the free grats or the AMEX OBC, not both. We chose the free grats since it was much more. Thanks. Can we ask for the other parts of the Amex "perks"--bottle of wine and wine tasting and give up the $150 part? Has anyone done that? Link to comment Share on other sites More sharing options...
Cruzin Terri Posted July 9 #7 Share Posted July 9 I think you should have your TA have a second look at this. i paid with my AMEX platinum card and got the 10X points and I also was able to get the prepaid gratuities. However i decided to let go of that because we are gold and get pp grats and chose the $300 AMex benefit. You cannot have both. There should be no issue with combinability. One pertains to card benefits and the other is cruise benefits. Now, if you are getting the $300 AMEX OBC, that is not combinable with the prepaid gratuities. You have to choose one or the other. If you are silver or above, choose the $300. If you have not reached silver, then ask your TA to scrap the AMEX platinum benefits and choose the PP grats. It has nothing to do with the 10 x membership rewards. 1 Link to comment Share on other sites More sharing options...
SATaxman Posted July 9 Author #8 Share Posted July 9 2 minutes ago, Cruzin Terri said: I think you should have your TA have a second look at this. i paid with my AMEX platinum card and got the 10X points and I also was able to get the prepaid gratuities. However i decided to let go of that because we are gold and get pp grats and chose the $300 AMex benefit. You cannot have both. There should be no issue with combinability. One pertains to card benefits and the other is cruise benefits. Now, if you are getting the $300 AMEX OBC, that is not combinable with the prepaid gratuities. You have to choose one or the other. If you are silver or above, choose the $300. If you have not reached silver, then ask your TA to scrap the AMEX platinum benefits and choose the PP grats. It has nothing to do with the 10 x membership rewards. I know it is NOT from the 10X promotion. I have that on my Amex account. It was from my original deposit for this cruise. The package of Amex benefits ($150, bottle of wine, wine tasting) did not show up until today when I made final payment. That is when the OCAAP gratuities disappeared. Link to comment Share on other sites More sharing options...
SATaxman Posted July 9 Author #9 Share Posted July 9 1 minute ago, SATaxman said: I know it is NOT from the 10X promotion. I have that on my Amex account. It was from my original deposit for this cruise. The package of Amex benefits ($150, bottle of wine, wine tasting) did not show up until today when I made final payment. That is when the OCAAP gratuities disappeared. My TA is checking into this. Link to comment Share on other sites More sharing options...
Cruzin Terri Posted July 9 #10 Share Posted July 9 27 minutes ago, SATaxman said: I know it is NOT from the 10X promotion. I have that on my Amex account. It was from my original deposit for this cruise. The package of Amex benefits ($150, bottle of wine, wine tasting) did not show up until today when I made final payment. That is when the OCAAP gratuities disappeared. You have the choice to take the AMEX benefit or the PP Grat. But you can’t have both. I don’t know how long your cruise is, but if the gratuities come to more than $300, I would go for PP grats. The bottle of wine and wine tasting are no big deal, the wine is the same as the ones on the SM by the glass. Terri 1 Link to comment Share on other sites More sharing options...
SATaxman Posted July 9 Author #11 Share Posted July 9 1 minute ago, Cruzin Terri said: You have the choice to take the AMEX benefit or the PP Grat. But you can’t have both. I don’t know how long your cruise is, but if the gratuities come to more than $300, I would go for PP grats. The bottle of wine and wine tasting are no big deal, the wine is the same as the ones on the SM by the glass. Terri I understand all of that. Our gratuities are way more than the Amex benefits. It was just a surprise today to see the amex benefits finally appear, and the gratuities disappear. Link to comment Share on other sites More sharing options...
SATaxman Posted July 9 Author #12 Share Posted July 9 The wine would really just be one of the ones on by BTG list? We had a better one in our suite last year. Link to comment Share on other sites More sharing options...
Cruzin Terri Posted July 9 #13 Share Posted July 9 20 minutes ago, SATaxman said: The wine would really just be one of the ones on by BTG list? We had a better one in our suite last year. It is usually a bottle from what is listed by the glass. Link to comment Share on other sites More sharing options...
EJL2023 Posted July 9 #14 Share Posted July 9 33 minutes ago, SATaxman said: I understand all of that. Our gratuities are way more than the Amex benefits. It was just a surprise today to see the amex benefits finally appear, and the gratuities disappear. I think some of the confusion by posters, including myself, is in your original post you indicated you lost the prepaid gratuities because of the AMEX 10x promotion. This is why posters have been saying the prepaid were not combinable with the $300 OBC. Link to comment Share on other sites More sharing options...
Rare Vallesan Posted July 10 #15 Share Posted July 10 11 hours ago, Cruzin Terri said: It is usually a bottle from what is listed by the glass. No. We always have an ‘Oceania’ bottle that is completely different to the listed wines. Can’t remember the name but it’s always the same wine. Link to comment Share on other sites More sharing options...
Cruzin Terri Posted July 10 #16 Share Posted July 10 (edited) 4 hours ago, Vallesan said: No. We always have an ‘Oceania’ bottle that is completely different to the listed wines. Can’t remember the name but it’s always the same wine. I am not referring to the bottle in your room at the time of embarkation. That one is “Cyclo.” This is another bottle that is offered if you have booked with AMEX platinum. Terri Edited July 10 by Cruzin Terri Link to comment Share on other sites More sharing options...
Rare mauibabes Posted July 10 #17 Share Posted July 10 So get the amenity switched, call O and drop the AE credit and plug the Free Gratuities back in. Keep whatever benefits you the most. Mauibabes Link to comment Share on other sites More sharing options...
Rare Vallesan Posted July 10 #18 Share Posted July 10 2 hours ago, Cruzin Terri said: I am not referring to the bottle in your room at the time of embarkation. That one is “Cyclo.” This is another bottle that is offered if you have booked with AMEX platinum. Terri Sorry! Hadn’t realised we were speaking at crossed purposes! Yes that’s it Cyclo. Thanks. Link to comment Share on other sites More sharing options...
Cruzin Terri Posted July 10 #19 Share Posted July 10 1 minute ago, Vallesan said: Sorry! Hadn’t realised we were speaking at crossed purposes! Yes that’s it Cyclo. Thanks. No problem. Nothing to be sorry for. 1 Link to comment Share on other sites More sharing options...
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