Oasis of the Seas Chef's Table 15th Wedding Anniversary reservation refused

[c-leg5]

On 8/20/2024 at 11:33 AM, Roybthered said:

Am sure if you had gone to guest services the HD would have sorted a table there and then and also compensated you by another means. 

This may work generally but this was for the Chef's Table experience.

[not-enough-cruising]

2 hours ago, Tolkmit said:

 

Yes, it matters. If you make a time specific reservation, then don't show up on time, releasing that reservation is a standard business practice.

Not when the reservation has been pre paid in full. Regardless of when the OP arrived, there should have been 5 empty chairs. 

[cruzsnooze]

I cruise both Princess and RCL frequently. Both seem to have App glitches which is why I refuse to use them. I do everything online on my laptop or on the phone and request a confirmation email. As long as the cruise gets away with these glitches they will continue to steer people into using apps instead of good ole fashion customer service. 

[Tolkmit]

5 hours ago, not-enough-cruising said:

Not when the reservation has been pre paid in full. Regardless of when the OP arrived, there should have been 5 empty chairs. 

 

For many Michelin stay restaurants, even ones where you have to pre-pay; if you are more than a certain number of minutes late, they give away your table. If you miss embarkation time in Miami, Royal gives away your cabin, they don't leave it open for you to join in Nassau. It you are more than a certain number of minutes late for your flight, the airline gives your seat away. There are plenty of examples of places that will hold seats for an entire event, sports for instance. But it's certainly not unusual for places to give away your spot if you show up late.

 

Regardless, OP's story doesn't add up, and even contradicts itself. In one post, the staff at the lounge were extremely apologetic and able to seat them. In another, no one from Royal has ever apologized.

 

The OP had their interactions turn negative and were left unsatisfied by the maitre de at Chef's table. The OP had their interactions turn negative and were left unsatisfied by the suite concierge, apparently about this and about other issues. The OP had their interactions turn negative and were left unsatisfied by customer service shoreside post-cruise. What's the common denominator in all of those situations?